DL100 G2 2TB Sorage server message in event log

[Barry Lance]

I've been getting several errors, warnings and one or two concerning ionformational messages in my even log. I cannot find anything online to assist me in tracking them down so I thought I'd try posting them in here and hope for some direction in resolving them. The server is running win2k3 SS if that's important. The Hdwatchdog messages seem most common on droves 1 and 3, however I have seen tham on all drives at one time or another. The Error messages in the system log are as follows:

Event Type: Error
Event Source: arc
Event Category: None
Event ID: 11
Date: 11/4/2006
Time: 2:02:50 AM
User: N/A
Computer: XXXXXXXXXXX
Description:
The description for Event ID ( 11 ) in Source ( arc ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\RaidPort0.
Data:
0000: 0f 00 10 00 01 00 60 00 ......`.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 09 00 ef 00 00 00 00 00 ..ï.....
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 0b 00 04 c0 .......À

Event Type: Warning
Event Source: arc
Event Category: None
Event ID: 129
Date: 11/4/2006
Time: 1:56:56 AM
User: N/A
Computer: XXXXXXXXXXX
Description:
The description for Event ID ( 129 ) in Source ( arc ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\RaidPort0.
Data:
0000: 0f 00 10 00 01 00 60 00 ......`.
0008: 00 00 00 00 81 00 04 80 .... ..
0010: 04 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 04 00 00 00 81 00 04 80 .... ..

The messages in the application log are:


Event Type: Warning
Event Source: Hdwatchdog
Event Category: None
Event ID: 92
Date: 10/30/2006
Time: 4:39:00 PM
User: N/A
Computer: XXXXXXXXXXX
Description:
The device: Disk on Slot 1 was plug out.


Event Type: Warning
Event Source: Hdwatchdog
Event Category: None
Event ID: 91
Date: 10/30/2006
Time: 4:39:43 PM
User: N/A
Computer: XXXXXXXXXXX
Description:
The device: Disk on Slot 1 was plug in.


Event Type: Error
Event Source: HP Storage Server Management Service
Event Category: None
Event ID: 8257
Date: 11/3/2006
Time: 5:16:27 PM
User: N/A
Computer: XXXXXXXXXXX
Description:
Process dirquota.exe timed out (8 seconds)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Details
Event ID: 8257
Source: HP Storage Server Management Service

We're sorry
There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time. You can use the links in the Support area to determine whether any additional information might be available elsewhere.

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Event Type: Error
Event Source: HP Storage Server Management Service
Event Category: None
Event ID: 4160
Date: 11/3/2006
Time: 5:16:27 PM
User: N/A
Computer: XXXXXXXXXXX
Description:
Failed to retrieve logical disks. An unexpected exception was thrown.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




Details
Event ID: 4160
Source: HP Storage Server Management Service

We're sorry
There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time. You can use the links in the Support area to determine whether any additional information might be available elsewhere.


--------------------------------------------------------------------------------


Thank you for searching on this message; your search helps us identify those areas for which we need to provide more information



Event Type: Information
Event Source: Adaptec Storage Manager Agent
Event Category: None
Event ID: 207
Date: 11/2/2006
Time: 11:57:33 PM
User: N/A
Computer: XXXXXXXXXXX
Description:
A controller has been added to the system: controller 1.


Event Type: Information
Event Source: Adaptec Storage Manager Agent
Event Category: None
Event ID: 207
Date: 11/3/2006
Time: 12:07:38 AM
User: N/A
Computer: XXXXXXXXXXX
Description:
A controller has been added to the system: controller 1.

[IS Support_3]

I have this error, too:

Event Type: Error
Event Source: HP Storage Server Management Service
Event Category: None
Event ID: 4160
Date: 11/3/2006
Time: 5:16:27 PM
User: N/A
Computer: XXXXXXXXXXX
Description:
Failed to retrieve logical disks. An unexpected exception was thrown.

Google didn't turn anything up. I was hoping you'd solved the issue and wouldn't mind let me know how I could do so.

[Barry Lance]

Well I did a bunch of things to finally get it resolved. First support suggested I had a software misconfiguration and had me play with timeout values in removable storage, but that didn't help. They also had me install "HP Storage Server Service Release 6.2." This update "seemed" to offer some help, but the same old events persisted. Eventually, we had an HP tech come out and replace the unit. Well he replaced the unit but brought our existing drives and array controller over from the old system. This "seemed" to solve the problem for a little while, but eventually we went back to the same old. One thing to be careful of is our system had a DVD burner in it, the one he brought out only had a reader so watch that you get your optical drive switched over too if they are not the same. Finally on a second service call the the tech replaced the array controller card and all messages went away to this day (knock on wood). Anyhow, the root of the problem seemed to be with a failing or bad array controller. Had replaceing the controller not worked, the only thing left was to replace the drives themselves.

Hope this helps

Barry

[BR967545]

Hdwatchdog, I get the same error also followed by Process dirquota.exe timed out (8 seconds)

the whole NAS was replaced flushed the BIOS on the controller then suddenley everything starting working. two months later I get the same problem.


its usually starts when users start to lose their connection to their PST( I know they are not supported cross the network. but I have been using for 4 years.

I find if I restart the NAS everything starts working ok. this now starts to happen from time to time. any ideas?


Thanks

[Dimitar Barev]

Hi,

this is a known issue as per the following Customer Advisory

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=de&cc=de&taskId=125&prodSeriesId=1143895&prodTypeId=12169&objectID=c00850038

to resolve the problem the following updates should be installed on the server:

HP ProLiant Storage Server Service Release 6.60

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=1143895&prodNameId=1812104&swEnvOID=1114&swLang=8&mode=2&taskId=135&swItem=MTX-7e9c6f5ba10c4faea82c570d58

Hotplug Service Update for Adaptec SATA RAID 2420 SA Controller

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=1143895&prodNameId=1812104&swEnvOID=1114&swLang=8&mode=2&taskId=135&swItem=MTX-c8d5b9f2630840c2865ca322a1