MV2020 software

[Bill Hague]

Hi.
I have recently bought an MV2020, but am having great difficulty with the attached NTI BackupDrive! software, and not getting much help from the HP Total Care support service! It is now 4 weeks since my original email support request!!
After loading the software from the disc provided, the NTI software would not start up.
I was sent a URL for an FTP site for a software update, which duly arrived, but on loading and starting, I had an error message "Fatal Exception: Required HP Media Vault software key
Install Path Root not found." There does not appear to be any uninstall provision in the software. Further enquiry of HP Total support got a "making further enquiry response" and since then nothing.
I noticed on the website today that there was a ?new software update, but on checking the FTP site, this was a 0kb file! HP are not doing too well here!!
NTI have suggested using the Windows Clean-up utility, but this does not recognise my NTI installation.
I am running XP SP2 on two different computers, and both are having the same problems.
At least, I can see the Media Vault from both computers and have been able to back up to it using a different program. I have also been able to install the latest firmware 1.3.5.9.
Any suggestions would be most helpful.
Is anyone senior from HP reading this?
Bill

[peyrache]

hello
should be better to post on tape forum
than nas
JYP

[Bill Hague]

Thanks Jean-Yves.
The MV2020 is NOT a tape drive, but is a true NAS!!
It did not therefore seem appropriate to post in a tape forum.
Cheers
Bill

[peyrache]

ok, i didnt now this nas yet..
what was error message at first installation of nti software ?
what is the ftp location for the software
JYP

[Bill Hague]

Thanks Jean-Yves for your quick reply: faster than the HP team!
The ftp location was ftp.hp.com/pub/softlib/software8/COL16659/dv-43908-1/hpmediavaultupdate.exe
The Error message was "Fatal Exception: Required HP Media Vault software key
Install Path Root not found."
Cheers
Bill

[peyrache]

Bill
i need to lnow error message during NTI software startup ?
because i think you need a license or key to install now version of media vault
that is another story, the root cause
is the installation issue oF NTI
we need to troubleshoot that first
JYP

[Bill Hague]

Yes, Jean-Yves
The message comes as the NTI program is starting up.
The Media Vault set up has happened OK off the set-up disk, and the original OEM NTI software is also on the disk.
Cheers
Bill

[peyrache]

this error message appeared after software
upgrade or not ?
do you have in your hand licence document
provided by HP for NTI products ?
JYP

[Bill Hague]

Hello again
The error message appeared after loading the update, but the software was not working before that. HP therefore sent me a link to the previous update, which is the one that is not working and gives the error message.
Both sets of software came on the disk provided by HP: there is a EULA on the disk. What do you need from this?
Bill

[peyrache]

could you quick restore the mv2020
i hope you do have CD/DVD quick restore
then after Mv2020 will get a default configuration and we can see exactly what is the initial issue
JYP

[Bill Hague]

Not sure what you mean by a quick restore

[peyrache]

media to restore mv2020 disk image

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us〈=en&dlc=en&product=3193058

JYP

[Bill Hague]

I am actually using XP SP2, as previously mentioned.
If you look at the page http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=3193058〈=en
you will find where the software update is, or rather isn't, that I have been hoping to find!
Do you need me to download the image file from there?
Is it the 83 Mb file (as opposed to the 181 Mb file)?
Bill

[Bill Hague]

By the way, the webpage is out of date in respect of the new firmware, which was automatically downloaded for me, and which is now on the MV2020 OK.
How does this affect what you want me to do?
Bill

[peyrache]

you need to order 2 first CD on the top of the page (normally given with mv2020)
restore operation is described in user guide

[Bill Hague]

Will my original disk not be satisfactory?

[peyrache]

do you have already cd/dvd to restore ?
thanks
JYP

[Bill Hague]

Well it's the original disk that came with the hardware.
Is that what you mean?
(I have to stop now as it is 0100 am here in Australia!! Chat further tomorrow.)
Bill

[peyrache]

yes right media coming with hardware or order from HP Web
JYP

[Bill Hague]

Hi JYP, Hope you are online.
I have the disk with me.
Do you want me to try reloading all the software or just that for the NTI BackupDrive 4! and Shadow programs.
As I previously mentioned, there is no uninstall utility for the main program, nor is there any reference to it in Control Panel Add/remove programs. NTI BackupDrive 4! and Shadow can be removed by the latter.
let me know
Bill

[peyrache]

try to reload all please since i think
license key i bundle in the package
JYP

[Bill Hague]

Just reloading.
Here is the EULA by the way.
Bill

[Bill Hague]

Hello again.
I have loaded the whole program from the disk.
It all appears to load fine, but when I run the NTI BackDrive 4! program, nothing happens. On the other hand, when I run NTI Shadow 3 or the NTI Image Explorer or the NTI Schedule Viewer, it all appears to go fine.
When I then run the HPMediavaultupdate.exe program as downloaded from the FTP site, it loads initially, checks for and finds previously loaded files, asks whether to proceed with setup, and on clicking Yes, immediately returns the "Fatal Exception: Required HP Media Vault software key" message.
Now what?
Bill

[peyrache]

did you try with both ntibackupdrive software available on web site
i saw one dated 08-2007 and one dated 10-2006
may be try with older one ?
JYP

[peyrache]

sorry to ask that but from user guide
does it work as described on this link

HP Media Vault MV2010, MV2020, and MV2040 Home Networked Storage Device - Creating, Modifying, and Restoring a Drive Backup using NTI DriveBackup!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00767737&lc=en&cc=us&dlc=en&softwareitem=dv-43908-1&product=3193058&os=228〈=en#N1182