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Any way to download a tape drive firmware file without active subscription?

 
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Occasional Contributor

Any way to download a tape drive firmware file without active subscription?

Our support contract expired a while back on MSL 4048. We recently bought a tape drive to replace the drive # 2 that went bad. The tape drive is the same model, but has a bit older firmware "B59W", and our other drive, drive # 1, has "B63W". I tried to google where I could download it from and found this link: https://support.hpe.com/hpsc/swd/public/detail?swItemId=co_12812_44 but it does not let me download the firmware saying "An active warranty or support agreement covering or must be linked to your HPE Support Center profile to access this firmware." Is there any way to get this file without paying for the new support agreement?

 

Library Information
Serial Number MXA******3
Product ID MSL G3 Series
Currently Installed Library Firmware 8.30 / 3.20e
Bootcode Firmware Revision 0.60
Barcode Reader CSE600
Library Mode Automatic, Random
WWide Node Name 50010000000000A8
Library Controller Version LCM 1.0

 

 

Drive Information 1 (LUN)
Vendor ID HP
Product ID Ultrium 4-SCSI
Serial Number HU1******9
Firmware Revision B63W
SCSI ID 4
Physical Drive Slot Number 1
SCSI Element Address 1
Library LUN Hosted By Drive Yes
Data Compression Yes
Interface Type SCSI


Drive Information 2 (this is a "new"/replacement drive that we bought)
Vendor ID HP
Product ID Ultrium 4-SCSI
Serial Number HUE0*****N
Firmware Revision B59W
SCSI ID 5
Physical Drive Slot Number 3
SCSI Element Address 2
Library LUN Hosted By Drive No
Data Compression Yes
Interface Type SCSI

1 REPLY 1
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HPE Pro

Re: Any way to download a tape drive firmware file without active subscription?

For  StoreEver product line Support validation has been in place for a long time. An Active warranty or suport agreement covering StoreEver must be linked to your HPE Suport Center profile to access the firmware bundels.

Create a new account with HPE Passport https://cf.passport.hpe.com/hppcf/createuser.do

After sucessful Support /SAID validation, you should be able to download .


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