StoreEver Tape Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

Backup error witdh DL320 and MSL2024

 
Highlighted

Backup error witdh DL320 and MSL2024

We recently upgraded our tape device to a MSL2024 Tape Library, and since then we're unable to make more than one backup at the same time.
We get this error:
"The driver detected a controller error on \Device\RaidPort1"

this error has EVENT_ID 11

Details:
0000: 0f 00 18 00 01 00 68 00 ......h.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 30 00 01 ad 00 00 00 00 0..­....
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 0b 00 04 c0 .......À
0038: 00 00 00 00 00 00 00 00 ........

I browsed some sites, and found the problem could be the storeport driver, but after a check in the register, I found out we don't use this driver.
All our hardware, software(symantec backupexec, win 2K3SP2) and drivers are at the latest versions.
HP L&TT test succeeded.
We use a HP smartarray P800 controller.
18 REPLIES 18
Highlighted

Re: Backup error witdh DL320 and MSL2024

The P800 controller is used for the disks, for the Tape Library we use a HP SC44Ge HBA. Anyone had problems like this?
Highlighted
Frequent Advisor

Re: Backup error witdh DL320 and MSL2024

Please read http://download.microsoft.com/download/5/6/6/5664b85a-ad06-45ec-979e-ec4887d715eb/Storport.doc to know what is the work of storport driver

I work for HP
Highlighted
Occasional Advisor

Re: Backup error witdh DL320 and MSL2024

Hello,

I repair all drives and library. I am in france. You can contact me at this adress.

mpiservices78@gmail.com

best regards
Highlighted
Valued Contributor

Re: Backup error witdh DL320 and MSL2024

Please change the HBA to HP Ultra320 SCSI...or SC44Ge HBA..

Smary array controllers doesnt support LUN Scanning feature...As you might be aware that MSL2024 is a G2 Tape Library, it needs LUN Scanning feature..

Highlighted
New Member

Re: Backup error witdh DL320 and MSL2024

The msl2024 is connected to a sg44ge controller
the external ultrium lto III sas tape unit is connected to the p800 controller
we have the problem with both units
we tested it with only one drive and still the same problem
i installed windows 2008 on the server and we had the same lsi_sas errors
i upgraded the storport with the driver of the hot fix KB953390
storport 6.0.6001.22232 and the backup is running ok
we are reinstalling the system with windows 2003 a we will test it with the storport
5.2.3780.4156 for windows 2003
Highlighted
New Member

Re: Backup error witdh DL320 and MSL2024

Similar problem for me again with the SC44ge SAS card. Seems to be plenty of other people having the same issues.

Please HP can you figure out what is causing this, its giving HP a *very* bad reputation within my organisation. Have had every driver and firmware\BIOS patched and drives and SAS cards and cables swapped out by support.
Highlighted
Honored Contributor

Re: Backup error witdh DL320 and MSL2024

A problem has been identified with the SC44Ge and the MSL2024/4048 libraries with LTO-3 SAS drives in a very small number of configurations. We have been able to resolve the issue with a drive firmware change. New firmware was approved today for open escalations working with HP support and will be posted as soon as testing is complete. The revision is C25W. A full test cycle takes several weeks so the final release won't be for a few weeks yet.
Highlighted
Valued Contributor

Re: Backup error witdh DL320 and MSL2024

Curtis

Is the same problem evident with SC44Ge connecting to a StorageWorks 1760 SAS drive?

I am receiving "driver detected a controller error on \Device\RaidPort1"

SC44Ge Bios 6.18.5.0, Firmware 1.20.33.0, Driver 1.28.2.1

StorageWorks 1760 Firmware U29D

Highlighted
Honored Contributor

Re: Backup error witdh DL320 and MSL2024

The problem is less likely but is possible on a standalone 1760 connected to an SC44Ge controller. The drive firmware for standalone drives is U52D and should be available next week. It's in the final stages of the release process.