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Code 9B C4 on Autoloader 1/8 G2

 
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New Member

Code 9B C4 on Autoloader 1/8 G2

Every time when I'm switching tapes on Autoloader (left magazine) I'm receiving code 9BC4. To get rid off this I usually reboot Autoloader, after that it works fine up to next change of tapes.

Please advise.
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Honored Contributor

Re: Code 9B C4 on Autoloader 1/8 G2

Please post an L&TT support ticket so we can take a look at the full error details. The front panel just lists the top level error.

You can pull the library support ticket using the "Support" tab in the web interface.
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New Member

Re: Code 9B C4 on Autoloader 1/8 G2

I went to Autoloader website, tab Support\Support Ticket\Download and pullout attached file. Is it what I should do?
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Honored Contributor
Solution

Re: Code 9B C4 on Autoloader 1/8 G2

The autoloader is complaining about having problems finding the sled position sensor for the lower left magazine (the only left magazine for a 1/8 G2).

The sled position sensor is a little plastic prism that is in the lower front edge of each magazine slot. I would pull the magazine and check to make certain that all slots in that magazine have the sensor and that it is installed tightly. Unfortunately the logs don't have the detail that says which slot but you may be able to tell by listening to the scan process and seeing where retries start.
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New Member

Re: Code 9B C4 on Autoloader 1/8 G2

Thank you.
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New Member

Re: Code 9B C4 on Autoloader 1/8 G2

I am getting the same error message, any suggestions? I have attached a file from the error log

Robotic Failure 9B C4
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New Member

Re: Code 9B C4 on Autoloader 1/8 G2

I am getting the same error message, any suggestions? I have attached a file from the error log

Robotic Failure 9B C4
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Advisor

Re: Code 9B C4 on Autoloader 1/8 G2

Hi, Adam, if you want to have more info about this error code, you can find it on the RMI. Press the button Support and than the Autoloader Logs. The logs entries are displayed in order of most resent or oldest. I will avise you to update the Firmware( both, Drive and chassis)than run the Wellness test and see the error code. If the problem persist call your HP support to exchange the chassis.
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New Member

Re: Code 9B C4 on Autoloader 1/8 G2

Hi!

I also get the error code: "Robotic Failure 9B C4"

I have attached the log file
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Advisor

Re: Code 9B C4 on Autoloader 1/8 G2

Adam,

We have a workaround for this Robotic failure on a G2 autoloader. Please try the steps provided in the attachment and let me know the status