- Community Home
- >
- Storage
- >
- Data Protection and Retention
- >
- StoreEver Tape Storage
- >
- Re: Constant EML problems, fixed only by reboot
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-20-2008 09:05 AM
тАО05-20-2008 09:05 AM
Constant EML problems, fixed only by reboot
However, a couple of weeks ago, two of the 8 tapes drives started to stall while reading tapes, without any apparent problems with the IFC. After disabling the drives and seeing if that solved the problems, a third tape drive started doing it last weekend. After shutting down the EML for 30 seconds and bringing it back up, they magically worked again. I'm going to call HP again, but I've had a very mixed experience with their support department, and we're getting very frustrated.
Has anyone else had similar problems with their EML's, especially with error messages like the following in Commandview TL?
(request id = HOST/0x101d6bb8) IfmMove::prepareForMore():DRIVE UNLOAD of (LMRC) 0,3,1,9 with tape AT1981L4 failed
Director - fetchResponse() cmo_user_fetch: Retry Performed 5610; End of Text
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-20-2008 02:03 PM
тАО05-20-2008 02:03 PM
Re: Constant EML problems, fixed only by reboot
What OS are you running on the server used for backup?
What backup software?
What type of switch is this EML connected to?
Is there is a mixed enviroment are you using Windows? HPUX? RHEL?
Also, are they independently zoned?
The reason of all these questions is that your symptom might be caused by polling, so we need to understand your backup solution before any suggestions can be made.
Other issue might be the library running old versions of firmware that will make IFC hang up. Also there is a feature that can be disable from the CLI if the EML has set support enable.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-20-2008 02:10 PM
тАО05-20-2008 02:10 PM
Re: Constant EML problems, fixed only by reboot
We're running EMC (formerly Legato) Networker 7.3.3. The main backup server runs Red Hat Linux AS 4 Update 6. There is also a storage node server, also Red Hat AS 4 Update 6, that has two QLogic HBA's zoned into a two different Brocade switches. The EML is also zoned into these two switches (the robot and 4 drives on one switch, 4 other drives on the other switch). So the storage node controls the EML, which is controlled by the main backup server. Not sure what you mean by independently zoned, but I can find out if you define it for me.
We're backing up mostly Windows 2003 and Red Hat/Oracle Linux, with some Windows 2000 and a few Solaris Sparc 9 machines as well.
As far as firmware goes, we're on the latest version for everything; robot, interface controller, etc. That's always the first thing the tech had me do in my multiple phone calls.
Let me know if you need any other information.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-20-2008 02:33 PM
тАО05-20-2008 02:33 PM
Re: Constant EML problems, fixed only by reboot
independently zoned: I believe this means to have a zone per OS, let's say you have Win, RHLE and HPUX, you should create a zone for each OS and include the EML on them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-20-2008 09:07 PM
тАО05-20-2008 09:07 PM
Re: Constant EML problems, fixed only by reboot
when your all drive is not working that time please check the all drive status.May be your one of drive is not working thats why all drive makes problem.I got this type of problem and after that found that one of drive have problem.
Thanks & Regards
Aashique
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-21-2008 10:45 AM
тАО05-21-2008 10:45 AM
Re: Constant EML problems, fixed only by reboot
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-22-2008 12:17 AM
тАО05-22-2008 12:17 AM
Re: Constant EML problems, fixed only by reboot
From your initial description of the problem, this seems to be related to some of the drives that stay in a "reserved" contition.
This command prevent any host to send commands to the drives while in use by the owner until the owner issue a "release" command.
If the communication between the owner host and the device is lost, the drive stay in a "reserved mode" that mean that it appear like dead as it do not accept any command from other host or from management tool.
Only a power cycle of that drive can clear the "reserved flag" and this is what it appear to solve your problem.
Then I would investigae in two directions:
1- be sure you do not have connectivity issue between your host and the library with an analysis of the SAN logs, ports logs, etc...
2- be sure you do not have any Windows host getting unexpected ownership of the drives, this may happens if you do not put in practice all the recommendations for windows hosts in san environment listed in the EBS design guide www.hp.con/go/ebs
Also, if you have disconnections issues between the IM and the IC, that are reported in Command view, these are usualy purely cosmetics, as the IM is a management tool, and if it do not get an answer from the IC (because he is busy) during one of his enquiry, it will inform about that, but it will recover during next attempt.
marino
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-22-2008 10:41 AM
тАО05-22-2008 10:41 AM
Re: Constant EML problems, fixed only by reboot
In my case, I believe I'd be exploring problems with Linux hosts, rather than Windows hosts, since the EML is attached via fibre to a Linux server. Let me know if you think otherwise. Is there any way to tell if this "reserved" flag has been tripped the next time this occurs?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-22-2008 12:00 PM
тАО05-22-2008 12:00 PM
Re: Constant EML problems, fixed only by reboot
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-22-2008 10:23 PM
тАО05-22-2008 10:23 PM
Re: Constant EML problems, fixed only by reboot
related to the reserve command, you can try to just power down and power up the single tape drive from the front panel of the library, powercycling the device will clear the reservation.