StoreEver Tape Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

Re: D2D120 problem (No OS)

 
SOLVED
Go to solution
Highlighted
New Member

D2D120 problem (No OS)

Hello,

I have a problem with D2D120 + ultrium tape 920. The device came back from service where they replaced motherboard, and now the device won't boot, it stops with error "No operating system found". Service now suggests replacing motherboard again!? As I understand from HP documentation, operating system is not located on hard drives. Is OS located on some kind of flash memory on motherboard or?

Any help or guidance would be much appreciated. Thank you!
3 REPLIES 3
Highlighted
Respected Contributor
Solution

Re: D2D120 problem (No OS)

I have to state the obvious, but this should not have happened!

The OS is stored on some flash memory chips on the PCB that also has the status lights you see through the front opaque plastic panel (HD, power, network, etc.).

Check inside to make sure that the usb cables are correctly attached from that PCB (circuit board) to the motherboard USB headers. If they are attached and it's still not working, you need to return it to service, or perhaps we can get a restore disk to you.
--
Liberty breeds responsibility; Government breeds dependence
New Member

Re: D2D120 problem (No OS)

You are correct, one usb cabel was disconnected from the front panel.

I can't thank you enough, you saved me a lot of time!
Highlighted
Respected Contributor

Re: D2D120 problem (No OS)

Happy to help... and thanks for the points.
--
Liberty breeds responsibility; Government breeds dependence