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тАО05-28-2008 10:47 PM
тАО05-28-2008 10:47 PM
Data Protector Express 3.5 SP1 or 2
Does anyone know how to fix this?
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тАО05-29-2008 10:22 AM
тАО05-29-2008 10:22 AM
Re: Data Protector Express 3.5 SP1 or 2
Do you have a firewall software package running on your Windows 2003 installation?
Try to disable the firewall.
Is network Port 3817 opened on your machine?
DPX software needs this port opened for communications.
Have you looked into the DPX install directory /log/ to see what dptrace files are saying why DPX services are not starting?
Also, when you are installing DPX software you need to have Administrator user privileges. This allows DPX software to have correct privileges to backup all files on your Windows server.
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тАО06-02-2008 03:38 AM
тАО06-02-2008 03:38 AM
Re: Data Protector Express 3.5 SP1 or 2
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тАО06-02-2008 03:44 AM
тАО06-02-2008 03:44 AM
Re: Data Protector Express 3.5 SP1 or 2
I checked, but there's no other backup software running and the Removable Storage Service is disabled (Which I found was used by NTBackup).
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тАО06-03-2008 06:39 AM
тАО06-03-2008 06:39 AM
Re: Data Protector Express 3.5 SP1 or 2
DPX 3.5 SP1 and SP2 is supported on 64-bit Windows 2003. Try downloading the latest hotfix version of DPX 3.5 SP2 build 37634.
Have you looked into Windows Application and System Event log to see why DPX services is stopping?
Also, you should winzip all the files in the \
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тАО06-06-2008 01:14 AM
тАО06-06-2008 01:14 AM
Re: Data Protector Express 3.5 SP1 or 2
Error: Error 151: No base license has been installed.
Faulting application dpwinsdr.exe, version 3.50.34497.0, faulting module dpwinioc.dll, version 3.50.34497.0, fault address 0x0000000000005b22.
System Logs:
The Data Protector Express service terminated unexpectedly. It has done this 1 time(s).
I don't see how I can enter a base license if DPX doesn't open. The logs in the DPX dir doesn't say anything at all, but I'm attaching it anyway.
Thanks for the help.
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тАО06-06-2008 02:59 PM
тАО06-06-2008 02:59 PM
Re: Data Protector Express 3.5 SP1 or 2
What version of Data Protector Express are you have installing? When you purchase a HP tape drive or Autoloader, HP provides a free copy of DPX Single Server Edition. This version of DPX allows you to backup all files on the local server machine and do an One Button Disaster Recovery tape cartridge if the tape device support the feature with your server model.
You can purchase the full edition of DPX which allows you to add software options like the online backup of MS SQL and MS Exchange.
To install the DPX license key, open the DPX gui and select on the top toolbar
Help->License, then click on the New hyperlink on left center gui window. Type in the license key in the small window gui. Click Ok.
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тАО06-06-2008 03:07 PM
тАО06-06-2008 03:07 PM
Re: Data Protector Express 3.5 SP1 or 2
I forgot to mention, if you are just trying out the DPX software, the software will work on a trial license for the first 60 days after the installation.
If you are installing the full version of DPX software, you need to install license keys for any DPX option features that you are using e.g. Bare Metal Disaster Recovery, Network Backup Client Agent, D2DtoAny, MS SQL, MS Exchange.
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тАО06-07-2008 03:57 AM
тАО06-07-2008 03:57 AM
Re: Data Protector Express 3.5 SP1 or 2
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тАО06-10-2008 08:49 AM
тАО06-10-2008 08:49 AM
Re: Data Protector Express 3.5 SP1 or 2
Have you checked Windows System and Application Event log to see why Data Protector Express services is not starting?
Also, you may need to completely uninstall DPX software and then fresh install DPX. Sometimes that is the only way to fix your problem.