Data Protector Express SSE - Disaster Recovery backup error

[Elad Nehama]

Greetings,

I am using Data Protector Express Single Server Edition (3.10, sp4) to back my server. However, when I backup, Error 5023 "Get/Set Server Info Failure" (The boot track for the host could not be written to Media)appears under "Disaster Recovery". And so, it skips a large amount of files.
I have searched the forums for a solution with no luck, anyone knows what could be the cause and/or solution to this error?

Thanks,
Elad

[D Lancaster · Accepted solution]

The error message is reporting that it was unable to write the boot track to the tape.

We usually see this error if you are running Vista or a x64 OS (either Windows or Linux) because of differences in the boot track and registry.

Version 3.5 SP2 fixes he problem for x64 Windows and Linux but not Vista. BMDR/OBDR is not supported on Vista at this time.

What operating system are you using?

DL

[Elad Nehama]

Dave,

Thank you for the response,
The operating system is Windows 2003 Small Business server edition. However, it isn't a 64 bit edition but a "normal" 32. is there a possibility it is the same problem as vista?

Elad

[D Lancaster]

Hmm. It shouldn't be happening with that version of Windows.

There are some files that can help. Run a backup and after it fails go to the folder /Program Files/HP/Data PRotector Express/log and zip up all the files containing the word "trace" in the name and post it here.

DL

[Elad Nehama]

Dave,

Here are the files, hoping it will help solve the mystery...

Elad

[D Lancaster]

The zip file seems to have been damaged in the upload. When we try opening the logs we get the message "Cannot open file: it does not appear to be a valid archive".

Could you email them to ltt.team@hp.com instead?

Add a note that they are for me, Dave Lancaster.

Thanks.

[Elad Nehama]

Dave,

I've sent the file to the address you've mentioned. Is it still damaged?

Elad