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drive broken: needs repair

 
onr
Occasional Contributor

тАО10-16-2023 11:08 PM - last edited on тАО10-30-2023 01:28 AM by

тАО10-16-2023 11:08 PM - last edited on тАО10-30-2023 01:28 AM by

drive broken: needs repair

Hello.

I have an MSL G3 Series model tape device. I started a backup and it stays in the Running phase, then when I cancel it, it gives the following error in the drive. What should I do?

HE: drive broken: needs repair
Code: F3 02

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Cali
Honored Contributor

тАО10-19-2023 01:40 AM

тАО10-19-2023 01:40 AM

Re: drive broken: needs repair

Open a Support Case, they will assist you and change the Drive if it is broken.
Cali

ACP IT Solutions AGI'm not an HPE employee, so I can be wrong.
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NarayanKK-SO
HPE Pro

тАО10-19-2023 05:53 AM - last edited on тАО10-19-2023 11:15 PM by

тАО10-19-2023 05:53 AM - last edited on тАО10-19-2023 11:15 PM by

Re: drive broken: needs repair

@onr 

Power cycle the unit. Once it is back online. Run LTT Drive assessment test and check if the drive is able to complete the diags. If it does, then this must be an application related issue. If this fails, then we might have to replace the drive. If the unit is under warranty or contract. Please reach out to our call logging team and log a new case. If not, then you might have to buy a new drive.

 

Hope this helps.



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