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Erro 4027 - Device timeout

 
BennyThys
New Member

‎03-10-2014 04:10 AM

‎03-10-2014 04:10 AM

Erro 4027 - Device timeout

I'm running Data Protector Express Basic 5.0.00 with product number Q1581A s/n HU1139534N.

Job starts running, sees the HP DAT160 device but after a couple of minutes i've got message "Error 4027: Device timeout" (at formatting media). The job ejects the tape acrtridge.

Did a power off/on of the device, restart server but all to no use.

Entries on the internet indicate hardware error.

How should I proceed further wirh this? Device is under warranty.

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Torsten.
Acclaimed Contributor

‎03-10-2014 06:32 AM

‎03-10-2014 06:32 AM

Re: Erro 4027 - Device timeout

>> Device is under warranty.

Open a support call. The tape drive is likely bad.
They will probably ask you to do an assessment test using LTT ( http://www.hp.com/support/tapetools )

Hope this helps!
Regards
Torsten.

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