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Error 1020 (0x3fc) Account does not exist

 
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Occasional Visitor

Error 1020 (0x3fc) Account does not exist

Tried to log into Data Protector Express today using the usual default account of Admin with no password and I got the following error :-

Error 1020 (0x3fc) Account does not exist

I've not changed or installed anything new on the server, even tried restarting it, but still getting the same error.
My guess is whatever service or database that handles the user verication isn't running but I can;t see anything obvious.

Anyone with any ideas?


Cheers for any help/suggestion.
5 REPLIES 5
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Occasional Visitor

Re: Error 1020 (0x3fc) Account does not exist

Hello

 

have you found a solution to resolve this issue?

I now have the same problem and can't find a good solution on the internet.

 

 

kind regards

Gert Cosijn

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New Member

Re: Error 1020 (0x3fc) Account does not exist

I am getting the same problem now as well.

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New Member

Re: Error 1020 (0x3fc) Account does not exist

On of the registry hives is damaged...

more updates soon...

Best Regards,

Nilesh Roy.
Director
Dishari TechnoServ

Address: 25, Shri Jagannath Darshan, M D Kini Marg, Bhandup East, Mumbai - 400042, India.
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New Member

Re: Error 1020 (0x3fc) Account does not exist

Hi, did anyone manage to resolve this issue? Thanks, Steve.
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Visitor

Re: Error 1020 (0x3fc) Account does not exist

Hi - I re-ran the install and clicked on upgrade but same error. I had to rename the database folder (in the HP Data Protector folder) 

 

The software did then run and login, it recreates the database folder,but I had lost all my job history  and job definitions and I had to recreate them.

 

There maybe a way to repair the database but I had run out of time so couldn't test.

 

Hope that helps anyone else seaching for this fault!

 

cheers

 

martin