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Error 1401: Alert - Please insert compatible media

 
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Occasional Contributor

Error 1401: Alert - Please insert compatible media

Hello,
We are using Data protector Express with a DAT72 (HPC7438A) for many months. Since 2 week, we are not able to backup due to the following message: Error 1401: Alert insert compatible media.
We don't change anything, this the same job, same tape...
What can we do ?
Many thank's for your help.
Lilian
3 REPLIES 3
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Occasional Advisor

Re: Error 1401: Alert - Please insert compatible media

Hello,
Have you got test with an other new tape ?
Mybe it's an electronics problem on drive.
Best regards

Bonjour,
avez fais l'essai avec une cassette neuve ?
(cela peux aussi provenir d'un problème de carte électronique)
Cordialement.
(Si besoin envoyé moi votre mail car je suis réparateur de système de stockage)
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New Member

Re: Error 1401: Alert - Please insert compatible media

I am also having this same issue. It just started out of no where about a month ago please help...
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New Member

Re: Error 1401: Alert - Please insert compatible media

I am also experiencing this problem. Any tape I put in (that I have been using for a long time) is getting this error. Also, I can't erase or format the tapes. They either get this error or 1400.