StoreEver Tape Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

Error 4027: Device timeout - Data

 
Highlighted
Occasional Contributor

Error 4027: Device timeout - Data

Hi,

I have a ML 350G5 with a HP DAT USB 160 TAPE DRIVE.Backup software HP data protector.

Everytime put a tape and try run backups I get this message "Error 4027: Device timeout - Data "

please need help


thaks

 

 

P.S. This thread has been moved from Data Protector Support and News Forum to Tape Backup (Small and Medium Business).
-HP Forum Moderator

10 REPLIES 10
Highlighted
Honored Contributor

Re: Error 4027: Device timeout - Data

Dear friend
u can increase the value in glbal option file

#/etc/opt/omni/options/global
SmWaitForDevice

Try with increasing this variable value

it will fix the issue.

thanks and regards

Sajjad Sahir
Highlighted
Occasional Contributor

Re: Error 4027: Device timeout - Data

bro

where do locate this file ?

is it located in the registry

please advise
Highlighted
Valued Contributor

Re: Error 4027: Device timeout - Data

What OS platform is your ML 350GG? If windows, it will be in C:\program files\Omniback\Config\server\Options. If Unix, the path mentioned will be as posted above by Sajjad


Regards,

Jethesh
Highlighted
Occasional Contributor

Re: Error 4027: Device timeout - Data

Bro,

oS is running SBS 2003

small network

thanks
Highlighted
Valued Contributor

Re: Error 4027: Device timeout - Data

Check this location where you have installed Data protector

C:\program files\Omniback\Config\server\Options
Highlighted
Occasional Contributor

Re: Error 4027: Device timeout - Data

bro,

there's no folder called omniback in program
files..only HP

thanks
Highlighted
Advisor

Re: Error 4027: Device timeout - Data

Search for the below on the server:-
: Folders like 'Config' ; 'server' ; 'Options' or
: Files like 'global'

The above should exist if you are using Data Protector. Check where its Data Protector Express instead of Data Protector.
Highlighted
New Member

Re: Error 4027: Device timeout - Data

I have same problem.
Not sure about all the suggestions as I can't find that variable to alter in my SBS 2003 system as well.
Some have the windows equivalent inorder to overcome this problem?

Thanks.
Highlighted
New Member

Re: Error 4027: Device timeout - Data

HI,
We have the same problem with Windows 2008 64 R2, HP Storagework DAT160 SAS and HP Data protector 5. Storagework and disks mirorred are connected on the same SAS controler card.