Error 4462: The media was not prepared for boot with HP's One-Button Disaster Recovery (OBDR) soluti

[DavidALines]

I am running a brand new server 2003 R2 patched server. The server is a ML350 G5

With
Data protector 3.50 sp2
bare metal disaster recovery
exchange agent
open file agent

I am doing a full backup of the server including data protector express, system files, and data files.

I have checked under options, advanced options,
create dr bootable media
update dr information on selected server

I am using a HP LTO Ultrium 3 tape drive with HP tapes.

I have done several complete backups to different tapes and get this error every time

If I try and create a disaster recovery CD I get the error
No disaster recovery image could be located

Why is this so difficult?

[ChrisFowler]

Yep same problem here.

[D Lancaster]

What OS are you running?

[DavidALines]

brand new server 2003 R2 patched server

[D Lancaster]

32 Bit or 64 Bit?

[DavidALines]

Sorry - 32 bit.

[D Lancaster]

Hmm. Should work. It appears that it's hanging up getting the boot informaion from the internal SCSI or SATA array. I'll have to do some research.

DL

[D Lancaster · Accepted solution]

David,

Can you do a test for me?

Try to create the DR CD again. If it fails, capture all the files in the folder C:\Program Files\HP\Data Protector Express\log and zip them up and email them to me at ltt.team@hp.com with a subject line of "Files for Dave Lancaster"

Thanks.

[DavidALines]

I have attached the file drwntmp.zip to am email to you with a subject of
threadid=1195134
Thank you

[D Wong]

Hi David:

To understand why you are getting Error 4462, you need to attach the entire contents of the Data Protector Express log directory. Please attach your winzip log directory to this thread.

The dptrace.* files will show additional information on why you are not able to create an OBDR boot tract on your tape cartridge.