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HP C7421A surestore ultrium 215 not performing backups

 
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HP C7421A surestore ultrium 215 not performing backups

Good morning everyone,

I have a HP C7421A surestore ultrium 215 not performing backups, I recently purchased it as working to replace my defective DDS tape drive.

When I run the HP StorageWorks library and tape tools 4.5 SR1 I get the report below:

Is there any way to revive this tape drive?
Else I'm thinking of returning it to the seller but I prefer not to do so because it was a nice deal.

Cleaning doesn't help, I even got a brand new cleaning cartridge and tried with 4 different data cartridges.

The firmware is up to date, all connections are clean, even the tape labels are recognized.

Thanks for any help on this issue is appreciated very much!

PS: If it needs factory repairs, how much would this cost? Can I extend the warranty for this repair? How can I check if this unit has some warranty left?


|__ Analysis Results
||__ LTO Drive Assessment Test, version V14.01.2008
||__ Test run: Tue Jun 10 21:28:08 2008
||__ Drive serial number: IE81B01113
||__ Data Cartridge Information:
||__ Vendor: HP
||__ Format: LTO-1
||__ Serial Number: 2020104191
||__ Barcode: Unknown
||__ ANALYSIS OF HISTORICAL INFORMATION (from drive logs):
||__ version: V07.02.2008
||__ Firmware rev N27D is up-to-date for Ultrium 1-SCSI as of Fri May 14 19:00:00 2004.
||__ Rule 3:
||__ The drive is having repeated problems reading the tape servo data after loading a tape (Serial Number: 2020104191).
||__ Please contact hp support for further assistance.
||__ There have been repeated problems reading the tape servo code across different tapes.
||__ Please contact hp support for further assistance.
||__ Rule 4:
||__ There were unrecoverable write errors while writing tape 2020104191.
||__ The media may be damaged, so please try using a new cartridge.
||__ hp recommends the use of hp storage media.
||__ There were 18 rules checked.
||__ RESULTS OF TESTS ON THIS DRIVE
||__
||__ Amount of data required’ test option : Default
||__ The Short Erase operation failed to complete.
||__ Byte2 0x0 SenseCode 0x0 SenseQual 0x0 (No additional sense information)
||__ The Short Erase operation failed to complete.
||__ Byte2 0x0 SenseCode 0x0 SenseQual 0x0 (No additional sense information)
||__ The LTO Drive Assessment Test has checked the history and/or operation of the selected drive, and
||__ problems have been reported in the Historical Analysis of your drive.
||__ The drive is no longer recommended for use.
||__ Please contact hp support for further assistance.
1 REPLY 1
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Trusted Contributor

Re: HP C7421A surestore ultrium 215 not performing backups

That tape drive its not fit for purpuse, you need to replace it also you can call the parts team they will buy you this broken tape drive and sell you either a new one or refurbish one.

Parts: 800 227 8164

Pablo Alvarado
Tape Storage DPX
Pablo Alv Siles