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HP Data protector hang

 
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Occasional Visitor

HP Data protector hang

Hello

 

We are using HP Data Protector Express on HP Prolian ML350-G6 to backup database on DAT. A scheduled task makes erase, copy and then verification tasks within HP Data Protector

Each day a script restarts DPXpress servic in case of DAT tape missing : so scheduled task is waiting for a tape and display error instead of returning an error.

Sometime, HP DataProtector hangs. Service cannot be started nor stopped. the script in charge of rebooting service returns on error : Service cannot be stopped since it is not in running state.

We cheched HP Data protector's logs and found errors that are meaningless for us :

 

14/02/2011 21.01.00 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.02.00 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.03.00 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.04.00 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.05.00 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.06.00 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.07.00 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.08.01 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.09.01 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.10.01 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.11.01 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.12.01 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.13.01 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.14.01 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.15.01 Sup: Handle not put type: 00010001 desc: Windows IOC Driver count: 1
14/02/2011 21.16.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.17.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.18.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.19.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.20.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.21.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.22.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.23.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.24.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.25.01 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.26.02 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.27.02 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.28.02 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.29.02 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1
14/02/2011 21.30.02 Sup: Handle not put type: 00010001 desc: HP Device Control Driver count: 1

 Log are dated when script is trying to restart DPXpress service.

There is not further error anywhere and scheduled task are not executed. This error alaways occurs when a tape is in the DAT.

 

Version of HP DP Xpress : 4.0.43064.0

OS : Windows Server 2008 R2

 

Thank's in advance.

 

 

 

1 REPLY 1
Highlighted
Occasional Visitor

Re: HP Data protector hang

Hello,

 

Is anybody has a solution about this problem ?

It is really uncomfortable not founding explanation about this log ...

 

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