HP MSL4048 Tape Drive

[Chau Vu]

Hello,
We are currently running the MSL 4048 tape drive and getting many error for our backup. It seem like drive2 on the MSL 4048 has failed a partial data on the scheduled backup. This issue was consistant and it getting more and more now.

Please take a look at the error:

The xMA has detected an error while writing to the device. The
error message indicates the reason as reported by the OS. In addition,
you can check if debug log file contains more information.

Please help us open an investigation on this error.
Thanks for your support.

[SUDHAKAR_18]

Hi,

What type of backup utility you are using?


Where U will get this error.
Check /var/adm/syslog/syslog.log
and /var/opt/resmon/log/event.log

Regards,
SHR

[Torsten.]

write error can be related to the connection (SCSI / fiber) or the drive itself.

Any related messages in syslog?

Probably the best way is to use LTT from http://www.hp.com/support/tapetools and pull a support ticket from the library. Open a support call and pass the ticket.

[Torsten.]

... IIRC you can also pull the support ticket directly from the web interface for this library.

[Chau Vu]

Hello guys,
Thanks for looking in the issue, the utility that we use for backup is data protector management, running off windows server 2003. It could be the software that does it, since i tried to move the tape to the mailslot, neither one of the mailslot would take them. and when exit out the data protector tool, i recieved a memory referenced error. Not sure if it is the data protector did not synch to the tape drive or something. NOTE: all connection has been checked and confirmed good.