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Hp Storage Works Ultruim 460 keeps spitting out the cartridges

 
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New Member

Hp Storage Works Ultruim 460 keeps spitting out the cartridges

The tape drive that I use seems to have stop working. I'm trying to figure out how to rescue it. Yesterday I manually removed the Universal Cleaning Cartridge that seems to have gotten stuck. I removed it really easily following the steps for tech support in Hp. I called the consultant yesterday because for some reason the tape drive keeps spitting out the cartridges. He wanted to run some troubleshooting tool to check the tape drive but wasn't able to because the tape drive rejected all the tapes that I have. What can I do in order to fix this matter?
2 REPLIES 2
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Regular Advisor

Re: Hp Storage Works Ultruim 460 keeps spitting out the cartridges

1. Try to reset your drive. Using the reset button, it's located in the right side of the ready light.

2. Update the firmware for the tape drive.

3. Disconnect the SCSI cable, and check if it still keeps ejecting the tape.

Have you try to use a brand new cleaning cartridge(Orange)?
Remember, it may be used up to 50 cleans.
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Trusted Contributor

Re: Hp Storage Works Ultruim 460 keeps spitting out the cartridges


Hi,

If it doesn't help as Chun suggested, create a support ticket using Library & Tape Tools and attatch it. We will get some useful information of the drive and also media used in

Regards

Rajanikant
Regards

Raj

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