- Community Home
- >
- Storage
- >
- Data Protection and Retention
- >
- StoreEver Tape Storage
- >
- Re: HP Storageworks 1/8 Unknown Error
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО11-03-2009 11:35 PM
тАО11-03-2009 11:35 PM
HP Storageworks 1/8 Unknown Error
Can someone please assist me.
We purchased a HP Storageworks 1/8 G2 Ultrium 920 Tape Autoloader.
With this hardware we use Symantec Backup Exec 21.5.
Every now and again we recieve errors of failed backups with an "Unknown Error"
I logged a support call with Symantec and they refered me to a Document
http://seer.entsupport.symantec.com/docs/312076.htm
"Further investigation revealed that the common factor between in all of the reported cases with these errors was the presence of the HP Insight Storage Agents software. After performing modifications to the HP software, users began seeing successful tape operations"
Does anyone know with Modification to make in the HP Insight Storage Agent.
I requested this information from the Symantec engineer but he was unable to assist.
Can someone here please assist us.
Thanks in advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО11-04-2009 04:20 PM
тАО11-04-2009 04:20 PM
Re: HP Storageworks 1/8 Unknown Error
I will suggest applying this changes in your server. This applies for all Windows Servers:
- Start Removable Storage Service, Stop it and then disable it. Also create a new Registry Fix using a DWORD value set to 0 called "AutoRun" in drivers of Symantec. See link below:
http://support.microsoft.com/kb/842411
Apply fix in:
halfinchVRTS
tpfilter
hplto
hpuln32
Follow this path in "regedit" and you will find the drivers mentioned above:
\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
- Verify if you have under Control Panel a software called HP Management Agents, if yes, disable "fiber agent tape" feature. See link below:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01229672&jumpid=reg_R1002_USEN
- If HP Management Agents is installed, disable the following Services from Windows:
* HP Insight NIC
* HP Insight Foundation
* HP Insight Storage
* HP Insight Server
* HP Insight Event Notifier
This should resolve your issue.
Regards,
Vernny D.
(points will be appreciated)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО11-04-2009 10:57 PM
тАО11-04-2009 10:57 PM
Re: HP Storageworks 1/8 Unknown Error
Thanks for the reply.
I'm having issue following the http://support.microsoft.com/kb/842411
Im in the registry,
\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum
I see that there is a class called TapeDrive.
And service called "halfinchVRTS"
If i then navigate to
\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\halfinchVRTS
I find a string value called 0 and value data = "SCSI\Sequential&Ven_HP&Prod_Ultrium_3-SCSI\6&5cf3e4b&0&000200"
Then it goes on saying...
"Locate the subkey that corresponds to your storage device, and then right-click the subkey."
Where do i locate this subkey?
Am i missing something here?
Please note this is Windows Server 2008 Ent Edition.
Please see attached for a screenshot of what i have so far.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО11-05-2009 09:50 AM
тАО11-05-2009 09:50 AM
Re: HP Storageworks 1/8 Unknown Error
Navigate through this path:
\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\halfinchVRTS
Then:
- Right-click halfinchVRTS
- Select "new" and then "DWORD" value
- Type "AutoRun" and save it
- Verify that value is set to 0
Search for the other entries and apply same changes.
At the end, halfinchVRTS, tpfilter, hplto, and hpuln32 should have a DWORD value key named AutoRun with value set to 0.
Thanks,
Vernny D.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО11-05-2009 10:27 PM
тАО11-05-2009 10:27 PM
Re: HP Storageworks 1/8 Unknown Error
Just something that you should note.
This server has Windows 2008 Ent Edition 64x
with Hyper-V
Attached to that server is the HP storageworks autoloader.
For some reason i get an error if i start any of my virtual servers.
But the minute i shutdown the autoloader and keep it off my virtual Server start up without any issues...