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Re: HP STORAGEWORKS DAT40 USB NOT RECOGNIZED BY WINDOWS

 
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New Member

HP STORAGEWORKS DAT40 USB NOT RECOGNIZED BY WINDOWS

I just came across a client that has a Windows 2003 Server with an HP Storageworks DAT40 Internal USB Drive installed in it.

There is power to the drive (i can load/eject a tape). The problem is that the drive isn't being recognized by Windows. I tried installing the device drivers from the CD but that doesnt work.

I havent been able to get an opportunity to shut down the server to look inside, but i am guessing that if the drive has power then it must be connected properly inside.

Anyone have anyideas on how i get windows to recognize this device?

Thanks
1 REPLY 1
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Occasional Advisor

Re: HP STORAGEWORKS DAT40 USB NOT RECOGNIZED BY WINDOWS

Hello Mike,

It may be worth checking the internal USB connection - on one server the motherboard had two USB connectors; one worked other did not. Do not know why but after swopping them over - all OK.

cheers
JackC.
Old VMS/Wintel bloke - not certified yet.