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HP Storageworks SMI-S CIMServer service

 
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Frequent Advisor

HP Storageworks SMI-S CIMServer service

The above service does not start correctly after upgrading CommandViewTL to 2.3.1.
I get the following error CIMSERVER.EXE encountered a problem and needed to close. The event log says faulting module pegserver.dll. Has anyone run into this problem?
12 REPLIES 12
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Frequent Advisor

Re: HP Storageworks SMI-S CIMServer service

Do you know what revision the CV-TL serser was at before installing 2.3.1.
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Frequent Advisor

Re: HP Storageworks SMI-S CIMServer service

Yes it was at 2.0
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Frequent Advisor

Re: HP Storageworks SMI-S CIMServer service

Did you try completely uninstalling CV-TL and then reinstalling it.
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Frequent Advisor

Re: HP Storageworks SMI-S CIMServer service

Found this in the release notes

Symptom: Upgrading from any previous release of Command View TL to version 2.2 or above may report an error message when upgrading the HP SMI-S Tape Provider that reads "Setup could not uninstall CIMOM". Clicking "OK" on this message continues with the upgrade and version 2.2 of Command View TL is correctly loaded. Any future attempt to uninstall Command View TL also report this error. The HP SMI-S Tape Provider is still installed at the previous version.

Workaround: Command View TL must be uninstalled before the full upgrade to 2.2 can succeed without errors. If you have already seen this error and have continued with the upgrade, please take the following steps:

Uninstall Command View TL through the "Add or Remove Programs" section of your Control Panel. You will see the same error message when uninstalling - click "OK".
Uninstall the "HP StorageWorks SMI-S CIMOM" program in the "Add or Remove Programs" section of your Control Panel.
Re-install the 2.2 version of Command View TL - this install should not report the same error message.

Found in Version: 2.2 (and above)

This does look like what you saw?
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Frequent Advisor

Re: HP Storageworks SMI-S CIMServer service

did you see and install error first?
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Frequent Advisor

Re: HP Storageworks SMI-S CIMServer service

There were no errors that I saw when we did the upgrade.
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Frequent Advisor

Re: HP Storageworks SMI-S CIMServer service

Could you post the log file cimlog.txt will be under C:\Program Files\Hewlett-Packard\pegasus_home
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Frequent Advisor

Re: HP Storageworks SMI-S CIMServer service

Can't find such file.
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Frequent Advisor

Re: HP Storageworks SMI-S CIMServer service

I want you to try and unistall CV-TL and all components then reinstall have you done that if it does not work you can use the attached manual uninstall instruction attached