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HP Surestore DAT24 internal - dont load Tape

 
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New Member

HP Surestore DAT24 internal - dont load Tape

I've following problem,
The TapeDrive has two LED's green for "tape" and orange for "clean"
Both LED's are ON, steady and the Tapedrive dont load the tapes. I can not put in the tapes.
Whats the problem?
A restart of the system didnt help.
I did not found any solutions in the manual or somewhere else.
1 REPLY 1
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Trusted Contributor

Re: HP Surestore DAT24 internal - dont load Tape

The steady orange LED indicates a hardware fault condition. This is why the tape does not load. This generally indicates a hardware fault and there really is anything which can be done at a user level. If you contact HP customer support (numbers on the website) they can arrange for a new part to be supplied. Normally HP branded DAT24 products have a 3 year warranty. The repair centre will offer a unit exchange.