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HPE Ultrium 6250 Is showing up 2 times in device manager

 
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Occasional Contributor

HPE Ultrium 6250 Is showing up 2 times in device manager

Hi all,

I recently noticed that my HPE Ultrium 6250 tape drive is showing up 2 times in device manager.  I have tried uninstalling it and reinstalling it with no luck, it seems to want to show up twice but I am thinking this is causing me issues with my backup software occasionally detecting and not detecting the tapes in my tape drive.  Anyone else expirencing the same thing?  I am using 2016 server essentials.

 

7 REPLIES 7
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Re: HPE Ultrium 6250 Is showing up 2 times in device manager

What HBA are you using and what is the firmware version of that HBA?

There was a firmware version for some HBAs that incorrectly created two OS connections for every tape drive.  That firmware has been fixed and the release updated for some time, probably a couple of years, but we periodically find HBAs still running one of the versions with the issue.

The core firmware runs on several different HBAs with slightly different firmware revisions so I would have to know what HBA you have before I could check whether the firmware might have this issue.


I work for HPE

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Occasional Contributor

Re: HPE Ultrium 6250 Is showing up 2 times in device manager

What would be the best way to check for the HBA on my system?  I will get the information today and post back on this topic..

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Re: HPE Ultrium 6250 Is showing up 2 times in device manager

You can usually at least look up the HBA model and driver version in the "System Information" tool under Components -> Storage -> SCSI.

Reading the firmware revision from the HBA tends to be harder, sometimes there is an HBA specific tool that can read it or you can view it on the option ROM screen during boot.

If you have a ProLiant server and a ProLiant Support Pack installed the web GUI for that tool is good at showing the firmware revisions of everything.


I work for HPE

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Occasional Contributor

Re: HPE Ultrium 6250 Is showing up 2 times in device manager

I have added the componet information below I am currently using a HP Proliant 180 Gen9 Server.  I wonder if i can find the HBA specific tool.  

Name Microsoft Storage Spaces Controller
Manufacturer Microsoft
Status OK
PNP Device ID ROOT\SPACEPORT\0000
Driver c:\windows\system32\drivers\spaceport.sys (10.0.14393.2273, 562.84 KB (576,344 bytes), 5/19/2018 11:57 AM)
 
Name Smart HBA H241 Controller
Manufacturer Microsemi Corporation.
Status OK
PNP Device ID PCI\VEN_103C&DEV_3239&SUBSYS_21C8103C&REV_01\4&298E381F&0&001A
Memory Address 0x92B00000-0x92CFFFFF
Memory Address 0x92C00000-0x92C003FF
IRQ Channel IRQ 4294967204
IRQ Channel IRQ 4294967203
IRQ Channel IRQ 4294967202
IRQ Channel IRQ 4294967201
IRQ Channel IRQ 4294967200
IRQ Channel IRQ 4294967199
IRQ Channel IRQ 4294967198
IRQ Channel IRQ 4294967197
IRQ Channel IRQ 4294967196
IRQ Channel IRQ 4294967195
IRQ Channel IRQ 4294967194
IRQ Channel IRQ 4294967193
IRQ Channel IRQ 4294967192
IRQ Channel IRQ 4294967191
IRQ Channel IRQ 4294967190
IRQ Channel IRQ 4294967189
IRQ Channel IRQ 4294967188
IRQ Channel IRQ 4294967187
IRQ Channel IRQ 4294967186
IRQ Channel IRQ 4294967185
IRQ Channel IRQ 4294967184
IRQ Channel IRQ 4294967183
IRQ Channel IRQ 4294967182
IRQ Channel IRQ 4294967181
IRQ Channel IRQ 4294967180
IRQ Channel IRQ 4294967179
IRQ Channel IRQ 4294967178
IRQ Channel IRQ 4294967177
IRQ Channel IRQ 4294967176
IRQ Channel IRQ 4294967175
IRQ Channel IRQ 4294967174
IRQ Channel IRQ 4294967173
IRQ Channel IRQ 4294967172
IRQ Channel IRQ 4294967171
IRQ Channel IRQ 4294967170
IRQ Channel IRQ 4294967169
IRQ Channel IRQ 4294967168
IRQ Channel IRQ 4294967167
IRQ Channel IRQ 4294967166
IRQ Channel IRQ 4294967165
IRQ Channel IRQ 4294967164
IRQ Channel IRQ 4294967163
IRQ Channel IRQ 4294967162
IRQ Channel IRQ 4294967161
IRQ Channel IRQ 4294967160
IRQ Channel IRQ 4294967159
IRQ Channel IRQ 4294967158
IRQ Channel IRQ 4294967157
IRQ Channel IRQ 4294967156
IRQ Channel IRQ 4294967155
IRQ Channel IRQ 4294967154
IRQ Channel IRQ 4294967153
IRQ Channel IRQ 4294967152
IRQ Channel IRQ 4294967151
IRQ Channel IRQ 4294967150
IRQ Channel IRQ 4294967149
IRQ Channel IRQ 4294967148
IRQ Channel IRQ 4294967147
IRQ Channel IRQ 4294967146
IRQ Channel IRQ 4294967145
IRQ Channel IRQ 4294967144
IRQ Channel IRQ 4294967143
IRQ Channel IRQ 4294967142
IRQ Channel IRQ 4294967141
Driver c:\windows\system32\drivers\hpcisss3.sys (100.20.0.64, 191.48 KB (196,072 bytes), 1/23/2018 6:18 PM)
 
Name Smart HBA H240 Controller
Manufacturer Microsemi Corporation.
Status OK
PNP Device ID PCI\VEN_103C&DEV_3239&SUBSYS_21C7103C&REV_01\4&316605EF&0&0018
Memory Address 0x92D00000-0x92DFFFFF
Memory Address 0x92E00000-0x92E003FF
IRQ Channel IRQ 4294967268
IRQ Channel IRQ 4294967267
IRQ Channel IRQ 4294967266
IRQ Channel IRQ 4294967265
IRQ Channel IRQ 4294967264
IRQ Channel IRQ 4294967263
IRQ Channel IRQ 4294967262
IRQ Channel IRQ 4294967261
IRQ Channel IRQ 4294967260
IRQ Channel IRQ 4294967259
IRQ Channel IRQ 4294967258
IRQ Channel IRQ 4294967257
IRQ Channel IRQ 4294967256
IRQ Channel IRQ 4294967255
IRQ Channel IRQ 4294967254
IRQ Channel IRQ 4294967253
IRQ Channel IRQ 4294967252
IRQ Channel IRQ 4294967251
IRQ Channel IRQ 4294967250
IRQ Channel IRQ 4294967249
IRQ Channel IRQ 4294967248
IRQ Channel IRQ 4294967247
IRQ Channel IRQ 4294967246
IRQ Channel IRQ 4294967245
IRQ Channel IRQ 4294967244
IRQ Channel IRQ 4294967243
IRQ Channel IRQ 4294967242
IRQ Channel IRQ 4294967241
IRQ Channel IRQ 4294967240
IRQ Channel IRQ 4294967239
IRQ Channel IRQ 4294967238
IRQ Channel IRQ 4294967237
IRQ Channel IRQ 4294967236
IRQ Channel IRQ 4294967235
IRQ Channel IRQ 4294967234
IRQ Channel IRQ 4294967233
IRQ Channel IRQ 4294967232
IRQ Channel IRQ 4294967231
IRQ Channel IRQ 4294967230
IRQ Channel IRQ 4294967229
IRQ Channel IRQ 4294967228
IRQ Channel IRQ 4294967227
IRQ Channel IRQ 4294967226
IRQ Channel IRQ 4294967225
IRQ Channel IRQ 4294967224
IRQ Channel IRQ 4294967223
IRQ Channel IRQ 4294967222
IRQ Channel IRQ 4294967221
IRQ Channel IRQ 4294967220
IRQ Channel IRQ 4294967219
IRQ Channel IRQ 4294967218
IRQ Channel IRQ 4294967217
IRQ Channel IRQ 4294967216
IRQ Channel IRQ 4294967215
IRQ Channel IRQ 4294967214
IRQ Channel IRQ 4294967213
IRQ Channel IRQ 4294967212
IRQ Channel IRQ 4294967211
IRQ Channel IRQ 4294967210
IRQ Channel IRQ 4294967209
IRQ Channel IRQ 4294967208
IRQ Channel IRQ 4294967207
IRQ Channel IRQ 4294967206
IRQ Channel IRQ 4294967205
Driver c:\windows\system32\drivers\hpcisss3.sys (100.20.0.64, 191.48 KB (196,072 bytes), 1/23/2018 6:18 PM)
 
Name Microsoft VHD Loopback Controller
Manufacturer Microsoft
Status OK
PNP Device ID {8E7BD593-6E6C-4C52-86A6-77175494DD8E}\MSVHDHBA\1&3030E83&0&01
Driver c:\windows\system32\drivers\vhdmp.sys (10.0.14393.2097, 697.34 KB (714,072 bytes), 5/9/2018 7:24 PM)

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Re: HPE Ultrium 6250 Is showing up 2 times in device manager

The H241 is one of the controllers that has the dual tape drive reporting problem.  With that controller version 4.52 is known to have the problem you describe.  The last I looked 6.30 was current.


I work for HPE

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Occasional Contributor

Re: HPE Ultrium 6250 Is showing up 2 times in device manager

I appreciate the help in resolving this.  I am looking for drivers now for the HBA 241 controller.

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Re: HPE Ultrium 6250 Is showing up 2 times in device manager

Updating the drivers is always a good idea but if you have an H241 controller firmware version that has the defect for presenting tape drives twice you need to update the firmware, not the drivers.

This link hopefully will take you right to the firmware download for windows:

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=null&swItemId=MTX_2273a53e9d7b4a52b3888bc8be&swEnvOid=4184

If that doesn't work it is a quick find by going to http://www.hpe.com/support/ then search for the H241, select "drivers and downloads", then change the sort order to "date" and find the most recent firmware.  For some odd reason that page defaults to sorting by "relavance" which doesn't seem to do anything useful.


I work for HPE

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