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тАО09-14-2009 08:07 AM
тАО09-14-2009 08:07 AM
Both servers fail to backup using NT Backup or ARCserve 12.0 SP2.
The event log shows Error Event Source: Lsi_sas
Event Category: None
Event ID: 11
Description:
The driver detected a controller error on \Device\RaidPort1.
I have upgraded the HBA driver to v1.28.2.1 (B) and the firmware to 06.18.05.00 (1.23.43.00A)
Tape drive firmware is U52D
I have disabled all insight agent services too.
Solved! Go to Solution.
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тАО09-18-2009 03:22 AM
тАО09-18-2009 03:22 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
Still get lsi_sas errors in event log and LTT read/write test fails.
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тАО09-24-2009 06:54 AM
тАО09-24-2009 06:54 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
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тАО09-24-2009 01:01 PM
тАО09-24-2009 01:01 PM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
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тАО09-25-2009 01:45 AM
тАО09-25-2009 01:45 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
I am only getting EventID 11.
I have tried every hotfix for storport.sys bar this one!
I have another server which is running the same hardware but the firmware version and scsi driver have never been updated since install. The storport.sys is SP2 version though.
Unfortunately I cannot downgrade the firmware on the hba as it does not allow that.
I will try this storport.sys, thank you for your help.
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тАО09-25-2009 12:42 PM
тАО09-25-2009 12:42 PM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
The 1U rack mount enclosure has an active interface card internal to the box. Has that been replaced or the cables?
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тАО09-26-2009 08:46 AM
тАО09-26-2009 08:46 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
If the internal interface card is faulty then this would make sense as my local technician swapped the complete rackmount unit with another at the DR site. Perhaps there is an issue with this model?
I have since tried all newer firmware and driver revisions.
Event Type: Error
Event Source: Lsi_sas
Event Category: None
Event ID: 11
Date: 25/09/2009
Time: 8:50:55 AM
User: N/A
Computer: CANFP1
Description:
The driver detected a controller error on \Device\RaidPort1.
0000: 0018000f 00680001 00000000 c004000b
0010: 31130000 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 c004000b 00000000 00000000
Event Type: Error
Event Source: Lsi_sas
Event Category: None
Event ID: 11
Date: 15/05/2009
Time: 9:04:01 PM
User: N/A
Computer: CANFP1
Description:
The driver detected a controller error on \Device\RaidPort1.
Data:
0000: 0010000f 00680001 00000000 c004000b
0010: ad0f1600 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 c004000b
First message was before the tape drive was swapped.
I see now that HP have closed my support case even though I told them I still cannot perform a backup successfully.
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тАО09-28-2009 06:29 AM
тАО09-28-2009 06:29 AM
SolutionThe issues that we have identified and fixed in the various firmware was for an abort after a command was sent to the device. In generic terms a "hang" condition.
This is a different failure and the error data is reporting that the host issued an abort before the HBA had even processed the command to send on to the target. I'm not certain what might cause that.
You mention that the CE replaced the rack enclosure at your DR site. Is that the site that is having problems or was that another site that previously had problems but is now working?
You may have mentioned it before but I can't see most of your comments during a reply. What length cables are you using? I assume you are using the standard skinny "tape" cable. If you have a normal full width SAS cable it might be worth trying that just to eliminate the possibility that somehow you got multiple bad cables. There is nothing unique about the special tape cable except that it is a little cheaper than the standard cables because it doesn't need all the extra SAS pairs.
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тАО09-28-2009 06:48 AM
тАО09-28-2009 06:48 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
I have an exact same setup at DR site and the SAS cable was taken from there to try. The cable being used is the one that came with the tape unit.
Both sites still have issues, with my primary site getting progressively worse. This morning there is lots of these events:
Event Type: Error
Event Source: PlugPlayManager
Event Category: None
Event ID: 12
Date: 28/09/2009
Time: 7:21:02 AM
User: N/A
Computer: CANFP1
Description:
The device 'Hewlett Packard LTO Ultrium-4 drive' (SCSI\Sequential&Ven_HP&Prod_Ultrium_4-SCSI&Rev_U52D\5&2f1e44f4&0&000500) disappeared from the system without first being prepared for removal.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 ....
I have just checked and the tape drive is showing in device manager again.
I will run a test and post the results.
Unfortunately this site is in Canada, I am in the UK and my local support person is away for the next few weeks. I trying to get hold of an alternative technician.
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тАО09-28-2009 07:15 AM
тАО09-28-2009 07:15 AM