LTO 3 920 I/O Error Reset To Device

[Dirk Dekoker]

Hello,

We're having issues with this tape drive on a new 2008R2 server : When backing up small amounts of data or running the L&TT test all works fine, but when backing up larger quantities of data the backup fails with the error mentioned below in Event Viewer. (Reset to device,\Device\RaidPort0 was issued.
Firmware was updated to Q24D with HP L&TT. Drive is external, connected via HP SC08Ge.

+ System

- Provider

[ Name] LSI_SAS

- EventID 129

[ Qualifiers] 32772

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2010-03-08T23:06:15.601737300Z

EventRecordID 5290

Channel System

Computer IRSSERV2K8.irsdeinze.local

Security


- EventData

\Device\RaidPort0
0F001800010000000000000081000480040000000000000000000000000000000000000000000000000000000000000000010000810004800000000000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 0018000F 00000001 00000000 80040081
0008: 00000004 00000000 00000000 00000000
0010: 00000000 00000000 00000000 00000000
0018: 00000100 80040081 00000000 00000000


In Bytes

0000: 0F 00 18 00 01 00 00 00 ........
0008: 00 00 00 00 81 00 04 80 .... ..
0010: 04 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 01 00 00 81 00 04 80 .... ..
0038: 00 00 00 00 00 00 00 00 ........

Please advise.

[Ganz]

Hi Dirk,

Firstly I would suggest that you verify the compatibility of the Drive-HBA-Server from the following link and navigate to tape backup compatibility and select the appropriate product model::

www.hp.com/go/connect


The EBS matrix (Page - 29) details the list of supported adapters - SC44Ge, P212, P410, P411 & P700m (3Gb, PCI-e, 8 channel)

Link to the EBS matrix ::
http://h18006.www1.hp.com/products/storageworks/ebs/pdf/EBSMatrix-0210.pdf