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тАО11-06-2006 02:00 PM
тАО11-06-2006 02:00 PM
I'm trying to upgrade the firmware on an older Compaq DLT7000 tape drive. Using the LTT tool on SuSE Linux 10.0, it recognizes (and can test) the drive. When I select the option to download firmware, it immediately comes back with a failure notice (no specifics) and tells me to try later. This has been going on all day, so I don't think it's a communication issue.
Is there any other means by which I can obtain the appropriate firmware file? The unit is at V097/CPQ-1 at the moment.
Thanks for any suggestions!
Steve
Solved! Go to Solution.
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тАО11-06-2006 02:54 PM
тАО11-06-2006 02:54 PM
Re: LTT Tool - Firmware download broken?
The compatibility matrix which LTT adheres to is at ftp://ftp.compaq.com/pub/products/storageworks/techdoc/ebs/EBSMatrix-1006.pdf
Well have picked up this link from another thread, hopefully this helps..
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тАО11-06-2006 04:44 PM
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тАО11-06-2006 10:25 PM
тАО11-06-2006 10:25 PM
Re: LTT Tool - Firmware download broken?
Currently, LTT does not support SuSE Enterprise Linux 10. However, we are confident that LTT will run without any hinderance.
LTT could have failed due to improper proxy settings. You can set the proxy settings in LTT by following the below steps
1. Initiate LTT using ├в /opt/ltt/hp_ltt├в command
2. Enter 1 --> and perform an hardware scan
3. Then enter command ├в preference├в for editing the proxy settings
4. It would take you to ├в Main > Preference├в screen
5. Option 7 allows you to set the proxy server name
6. Option 8 allows you to set the proxy port number
7. Then, download firmware from the web
The time taken to download the appropriate file from the web is inversely proportionate to your network speed.
We are unable to pinpoint the exact reason for the failure without the error message. Hence, can you upload the Eventlog.ltt files found in /opt/ltt/logs folder?
Regards,
Satya
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тАО11-07-2006 12:04 AM
тАО11-07-2006 12:04 AM
Re: LTT Tool - Firmware download broken?
There is no proxy involved and the machine has known-good DNS resolution and connectivity. Actually, the error message returns so quickly that I doubt it has actually even tried to go over the wire.
The fact that I'm using an "unsupported" OS is, IMHO a red-herring. Every other function works just fine and it would be hard to fathom how a basic function like network connectivity could be incompatible. If anything, I'd have expected issues at the scsi device level (which works just fine).
I'll grab an error log this evening and post it. Thanks!
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тАО11-07-2006 10:02 AM
тАО11-07-2006 10:02 AM
Re: LTT Tool - Firmware download broken?
Here is the log generated when I simply select the tape drive and try to download firmware.
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тАО11-07-2006 10:42 AM
тАО11-07-2006 10:42 AM
Re: LTT Tool - Firmware download broken?
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тАО11-07-2006 10:56 AM
тАО11-07-2006 10:56 AM
Re: LTT Tool - Firmware download broken?
It is attempting to do a GET of:
http://ftp.hp.com/pub/information_storage/software/ltt/revdata_new.xml
which would be fine, except that the file does not exist and the HP server returns a 404 - File not found.
Would someone at HP please check this?
Steve
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тАО11-08-2006 12:19 AM
тАО11-08-2006 12:19 AM
Re: LTT Tool - Firmware download broken?
As you are unable to download the firmware in another machine also, I feel you are installing LTT from a corrupt binary. Uninstall LTT and install it from a freshly downloaded binary. This will resolve the revdata file problem.
Once this is resolved, try to download the firmware files using LTT from the Web. If the issue persists, please upload the new EventLog.ltt. (Note: If you are transferring the log to a Windows machine, please transfer them in binary mode to rule out corruption.)
We double checked the link to revdata.xml file and it was reachable. Please confirm if you able to reach this file from the SuSE 10 system.
Regards,
Satya
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тАО11-08-2006 12:40 AM
тАО11-08-2006 12:40 AM
Re: LTT Tool - Firmware download broken?
The drive has model #: TH6AE-HJ
and serial #: CXA24S1114
LTT was installed from an RPM file, which is checked for integrity automatically. Since the installer didn't complain, I would find it a stretch to believe that this is the problem. I'll go ahead and grab another copy just in case, though.
Thanks for your continued help!