MLS6000 Drive Fails LTT Assessment

[dowen100]

Hi,

Our backups (Netbackup 6.5, windows 2003) have been failing and I've noticed that the drive is showing as down. When I look at the MLS6000 I see error 8003. I can't manually load a tape either as it returns 8003 after a while.

I used LTT to run a drive assessment and it failed saying "contact support". I'm guessing that it's as dead as can be then?

Thanks

[Michael McKenney]

I just had your issue.

Problem: Tapes were filling at 280GB instead of 400GB

Assessment tests fail.

I was lucky that my drive was under its 3 year warranty. HP support sent me a new drive over night. New drive fixed the issue.