StoreEver Tape Storage
1747994 Members
4508 Online
108756 Solutions
New Discussion юеВ

Re: MSL 2024 G3 Tape Library

 
SupaJonesy
Occasional Contributor

MSL 2024 G3 Tape Library

Hi when using symantec backup exec only one tape drive works on the library.
But i know both tape drives work when using the management console on the tape library itself or via the ip address.

On the server its connected to under removable devices, libraries, and i see the library device and under properties the box is ticked for enable library, but on the icon there is a red circle with a white X throught it.

What can i do to fix this problem as i've tried to disable and re-enable the library.

Kevin
4 REPLIES 4
Aashique
Honored Contributor

Re: MSL 2024 G3 Tape Library

Hi,
The image shows that your drive is missing.So please check the physical connection and also in the OS check the physical path.

Thanks & Regards
Aashique
SupaJonesy
Occasional Contributor

Re: MSL 2024 G3 Tape Library

The Physical connection seems fine as controls directly on the tape library without a problem and both drives work fine.
Its Just under windows drive 2 doesn't work.
YAQUB_1
Respected Contributor

Re: MSL 2024 G3 Tape Library

Can U check Ur

1. SCSI/FC cable --- (unplugs & plug)
2. Both Drive power cord
3. Power recycle Tape library ---- (before shutdown Ur system)
4. Reboot Ur system ---- (Which one physical connect in tape library)

Hope it will help 4 U....
SupaJonesy
Occasional Contributor

Re: MSL 2024 G3 Tape Library

I've done all that but the second drive still doesn't work from within windows server.
But still works fine from the actually tape library itself.