MSL 2024 Library Windows 2012 R2 Backup Exec Timeout

[Tim Sledz]

I am getting timeout errors when I try to load a tape using Backup Exec.  It's been running on a Windows 2k server and BE 12 for years.  Works great.  I have a a new server running Windows 2012 R2 and it takes the drive offline.

I'm running tracer from Symantec to log the commands.  On the 2012 server, after 37 seconds I get a 

ASPI  = SCSI_COMPLETED_WITH_ERROR

HBA  = SELECTION_TIMEOUT

On the old server, after 46 seconds  I get 

SCSISTAT_GOOD

STATUS_SUCCESS

I've powered down everything 5 times.  I've tried HP drivers and also the stock Microsoft drivers.  After 2 days of searching HP and Symantec I need some help.

Thanks!

[RbBsmn]

Can you upload a support ticket for the drives and library?

[Torsten.]

What interface does the library have? How did you connect the new server? Can the server "see" the library?