MSL 2024

[Marko H.]

I would like to know if there are some known problems with the firmware for MSL 2024?
I had no problem with the 4 of MSLs we have until I upgraded the firmware from 1.80 to 1.91 an then to 2.40.
The problems are errors with the robot.
Looks like I'll have to downgrade.

Any known problems and solutions?

-marko

[Tom Gregory_1]

Hello Marko,

There are currently no known issues with the firmware revision 2.40. Please send me you the exact error codes that you encounter after upgrading to 2.40 from 1.80. Also(as a note), the first official HP release following 1.80 was 2.00 (since 1.91 is only a bridge code). I you still need to downgrade, please try 2.00 first. Please keep in touch with me, and I should be able to help you work through this issue.
Regards,
Tom Gregory, HP

[Marko H.]

I attached support tickect from L&TT.
Maybe you can find something in it.
-marko

[Marko H.]

And another support ticket attached from another MSL2024.

[Tom Gregory_1]

Hello Marko,

I don't have a rar decoder. Please use zip files. Thank you. What is the Serial Number of your MSL 2024?

Thanks.

Tom

[Marko H.]

ZIP version of support ticket

[Marko H.]

ZIP of support ticket from another MSL
-marko

[Marko H.]

1st MSL Controller Serial # : DEC062500U
2nd MSL Controller Serial # : DEC06230WW

Other serial # are in the support ticket files.
I have 2 more MSL - but with the same problems so... here it is.
-marko

[Tom Gregory_1]

Marko,

I am still studying your LTT files. Thank you. I do notice that your LTO Gen 2 drives a at an older firmware revision (S39W). The newest version is S54W. Since S39W, this firmare has been release S3BW, S53W and the latest is S54W. I don't know if this is could be related to your issue, but up grading these drives will definately clear other known issues.
Tom

[Tom Gregory_1]

Marko,

I see now that you are already at S54W.
Sorry to trouble you with my last reply.

Tom