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MSL-4080 magazines eject error

 
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Frequent Advisor

MSL-4080 magazines eject error

dear all,

there's an error messages display at panel when i try to eject the left or right magazines on MSL-4080 Library...

it said "Rob. Comm Error B2 71"

and operation unsuccessfull.. i can't eject both magazines..

i already take out the library lock pin.. above it.. but it still unsuccessfull.

is it any other way to eject or unlock the magazines?? -not by an display panel interface i mean?? manual maybe??

please guys..
need help
tks
www.markumfuadi.co.cc
10 REPLIES 10
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Frequent Advisor

Re: MSL-4080 magazines eject error

correction guys,

unit are MSL-4048 Library...

tks

www.markumfuadi.co.cc
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Trusted Contributor

Re: MSL-4080 magazines eject error

Error: B2
desc: Communication to robot from Library controller failed

Try powering the library off.

Here is how to take the magazines out.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00764139&jumpid=reg_R1002_USEN
One drink away from sleeping on the pavement
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Frequent Advisor

Re: MSL-4080 magazines eject error

powering library off already...
then try to unlock it again by OCP.. still error..

try to release magazine by RMI.. still error also..

see my attachment "..."


is it a hardware problem???

need help guys..!!!
tks

www.markumfuadi.co.cc
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Honored Contributor

Re: MSL-4080 magazines eject error

did you read what suggested before?

Push a small metal pin or paper clip into the appropriate release hole (Figure 4), and have a second person grasp the magazines and remove them from the library.

are you able to manualy release the magazine?

also you should know that the software can prevent the operator to unlock the magazine, and allow only the load pport if configured.

If you want to check for any HW error do the following steps:
- disconnect your MSL form the san or from the scsi cable if it is a scsi one.
then with the library alone with only the power cable, power cycle the unit.
when the library is back ready without any connection on the back, try to unlock the magazine from the OCP. if you succeed, then the problem is with your backup application
marino
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Frequent Advisor

Re: MSL-4080 magazines eject error

im able to manualy released the magazines.. both left & right..

unplug it.. try to unlock again.. by OCP or RMI.. both still failed..

library already stand alone, disconnect from all connection..

re-peat all above steps... still unsuccessful..!!!

try to log on hp.. this is hardware problem they said.

is it???
www.markumfuadi.co.cc
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Honored Contributor

Re: MSL-4080 magazines eject error

After you disconnected the library from the hosts, did you reboot it? If yes, so there is no interractions from the host that can prevent the operation.
The problem come from the library.
Be sure to have the latest firmware, and if this is the case, then the problem is HW.

B2 is a communication error with the picker and 71 is a positioning error of the picker

Marino
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Frequent Advisor

Re: MSL-4080 magazines eject error

solved guys..

it's positive a Hardware issue, "spsa controller replaced by hp".

tks guys

www.markumfuadi.co.cc
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Frequent Advisor

Re: MSL-4080 magazines eject error

Dear All,

the unit(MSL-4048) is ok now...

my question is ;

after HP LTT installation..
1. in device manager, there's other device that need attention, which is HP Ultrium 3-SCSI Sequential Device & Medium Changers.

see my attachment..



is is "HPTapeDriversInstaller & MediumChangerDrivers" files drivers will solved this issue???

need help guys..
www.markumfuadi.co.cc
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Honored Contributor
Solution

Re: MSL-4080 magazines eject error

Yes right, this question mark indicate that the driver is missing.
just install it and the two LTO drives will be listed with the other tapes drives
Marino