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тАО08-09-2012 10:17 AM
тАО08-09-2012 10:17 AM
MSL Library lost mailbox slots after tapechange
Hi,
I have to perform (LTO4) Tapechanges once or twice a week on three MSL4048 and two MSL8096 Libraries.
The MSL4048 Libraries have three slots declared as mailbox-slots and both of the MSL8096 are configured to have 12 Slots (complete magazine) as a mailbox.
From time to time it comes up that right after my onsite-admin has done the tapechanges, the library seems to have lost the information about the mailbox slots. The Operation/Move-Media tab is showing the slot-usage, having all slots as ordinary slots.
After I performed a manual Inventory (Tab: Operation/Inventory), the mailbox-slots are visible and usable again. (even though the Library is performing a scann, once the magazine got back inserted.
We tried out both:
-Unlock the mailbox-slot/magazine by frontpanel,
-take out the mailbox magazine,
-empty the mailbox-slots,
-re-insert the magazine,
-Unlock the mailbox-slot/magazine by frontpanel again,
-take out the mailbox magazine,
-insert new tapes to be loaded into the mailbox-slots,
-re-insert the magazine
and
-Unlock the mailbox-slot/magazine by frontpanel,
-take out the mailbox magazine,
-empty the mailbox-slots,
-insert new tapes to be loaded into the mailbox-slots (without inserting the magazine in between),
-re-insert the magazine.
In both cases all went fine, the library made the auto-scan after the mags went back and all went fine.
In some cases, all went fine, the most cases the mailbox slot information was gone. Sometimes I even have to reboot the entire mailbox in order to get a clear status back.
Library-Firmware of 1st MSL8096: 1070 / 3.10e
Bootcode is 080
Library Controller version is LCM 1.1
Library-Firmware of 2nd MSL8096: 1050 / 3.10e
Bootcode is 080
Library Controller version is LCM 1.1
Library-Firmware of 1st MSL4048: 7.20/ 3.00e
Bootcode is 080
Library-Firmware of 2nd MSL4048: 7.20/ 3.00e
Bootcode is 080
Library-Firmware of 3rd MSL4048: 7.30/ 3.00e
Bootcode is 080
Failure occured on all 5 libraries.
Any clue?
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тАО08-29-2012 05:50 AM
тАО08-29-2012 05:50 AM
Re: MSL Library lost mailbox slots after tapechange
Looks like a FW issue to me... Can you upload the support ticket here to check?
Rajat_B
I am an HPE Employee
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тАО08-29-2012 06:47 AM
тАО08-29-2012 06:47 AM
Re: MSL Library lost mailbox slots after tapechange
based on the fact that there was no reply that long time, I opened a HP Servicerequest already and provided the library and drive support ticket as well.