It looks like posting the log file didn't work correctly. For some reason it got posted as text. Maybe the attach file functionality has been restricted or disabled.
Can you put the file on a cloud storage location like Onedrive and send a link?
If not I'll figure out a way you can email the file somewhere.
I work for HPE
The LTD file contains some binary information. It should be viewed with the HPE Library and TapeTools software from www.hpe.com/support/tapetools/ and should be posted as a file, not pasted in the reply window.
It used to be possible to attach the entire file using the 'Browse' button below the reply window. From time to time software updates add security that breaks the posting and I have to bug them to fix it again so those files are allowed.
I work for HPE
That excerpt looks like LTT failed to read the log file at all.
LTT requires that support tickets be in a directory where it has write permissions - make sure the ticket is in a directory with write permissions.
You may want to run LTT as Administrator then from the File menu select open support ticket.
You shouldn't have very many Unused/Unknown entries when LTT reads the ticket correctly.
I work for HPE
It sounds like a fault with the loader mechanism on the drive from what has been described here. I don't understand the log being empty, the logs should always have lots of information at least identifying the drive. The normal file size for a drive support ticket is between 200K and 2M. If your file is under 200K maybe something failed reading it and you could try pulling another file.
You could try sending a ticket to ltt.team@hpe.com with a message requesting it to be forwarded to me (my user name). I can send them a note to expect and email. That account is normally only for support of the LTT tool and other emails are just deleted but if I tell them to expect a specific email usually it gets to me. Put a link to this discussion in the email.
I work for HPE