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тАО10-09-2018 10:52 AM
тАО10-09-2018 10:52 AM
Righte Magazine Stuck open On MSL4048
Hi I have one StorageWork MSL 4048 and the right up magzine (Level 2 )
close but there stuck on LED screen
what should i do !
plz help me
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тАО10-09-2018 11:07 AM
тАО10-09-2018 11:07 AM
Re: Righte Magazine Stuck open On MSL4048
Hello BlackRoze,
Seems like a hardware issue to me. I suggest you contact our local support center for further steps towards resolution.
Rajat_B
I am an HPE Employee
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тАО10-10-2018 10:53 AM
тАО10-10-2018 10:53 AM
Re: Righte Magazine Stuck open On MSL4048
im guessing that it also doesnt lock, meaning you can just keep pulling it out, if so the mechanism that locks the magazine in may be broken or the spring has come off. if you pull out the magazine and look inside youl see a black arm, this should be spring loaded, if you put your arm inside and try and move it back and forth and its loose the spring may have come off and be loose inside.
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тАО10-10-2018 12:21 PM
тАО10-10-2018 12:21 PM
Re: Righte Magazine Stuck open On MSL4048
By what you have described, this is a hardware issue.
The chassis will need to be replaced as the locking machanism comes with the chassis.
As suggested, Please call our local support lines to get a replacement chassis if the unit is under warranty or contract..
https://www.hpe.com/us/en/contact-hpe.html
or
https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW
Rajat_B
I am an HPE Employee