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Righte Magazine Stuck open On MSL4048

 
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Occasional Advisor

Righte Magazine Stuck open On MSL4048

Hi I have one StorageWork MSL 4048 and the right up magzine (Level 2 )

close but there stuck on LED screen

what should i do !

plz help me

 

3 REPLIES 3
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Re: Righte Magazine Stuck open On MSL4048

Hello BlackRoze,

Seems like a hardware issue to me. I suggest you contact our local support center for further steps towards resolution.

Regards
Rajat_B
I am an HPE Employee
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Trusted Contributor

Re: Righte Magazine Stuck open On MSL4048

im guessing that it also doesnt lock, meaning you can just keep pulling it out, if so the mechanism that locks the magazine in may be broken or the spring has come off. if you pull out the magazine and look inside youl see a black arm, this should be spring loaded, if you put your arm inside and try and move it back and forth and its loose the spring may have come off and be loose inside.

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Re: Righte Magazine Stuck open On MSL4048

By what you have described, this is a hardware issue.

The chassis will need to be replaced as the locking machanism comes with the chassis.

As suggested, Please call our local support lines to get a replacement chassis if the unit is under warranty or contract..

https://www.hpe.com/us/en/contact-hpe.html

or

https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW

Regards
Rajat_B
I am an HPE Employee