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SBERR_NOT_FOUND

 
Occasional Advisor

SBERR_NOT_FOUND

I got this error message this morning as well as this in the notification: Error 64: Not found

The backup did not work. Could someone explain?

Thanks.
Data Protector Express v. 3.50-sp2 build 37634
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Thread moved from"Storage > tape libraries and drives" to "Management software and system tools > Data Protector" --Moderator
1 REPLY 1
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Trusted Contributor

Re: SBERR_NOT_FOUND

Hello Victor66,

The SBERR is pointing to a SoftBus error. When attempting to open a file, the IO manager could not open the requested file. The file is probably missing or currently in use (unlikely). Retry the operation again. If the problem persists, try to repair the database or restore from a tape which contains a backup of the database.



TO REPAIR THE DATA PROTECTOR EXPRESS CATALOG MANUALLY:
1. Close the Data Protector Express Administration GUI
2. Stop the Data Protector Express Service:
A. Open a Command Prompt (Start > Run > CMD {ENTER})
B. To change to the Data Protector Express Directory type the following at a
Command Prompt:
1) CD\ {ENTER}
2) CD "Program Files" {ENTER}
3) CD HP {ENTER}
4) CD "Data Protector Express" {ENTER}
C. Type the following at the Command Prompt:
dpwinsvc -x {ENTER}
D. This will stop the Data Protector Express Service on the local machine.
3. Open the dpconfig.ini file in the Data Protector Express directory
([Install_Path]\config, by default) on the Master Server.
4. In the [configuration] section, add the following line:
repairDatabase=Yes
5. This section should now look similar to this:
[configuration]
lastUser=admin
lastDomain=Data Protector Express Storage Domain
nodeGuid={00001001-421F132A-0003F771-FFE580D7}
databaseServerAddress=localhost
isDatabaseServer=Yes
databaseServerName=Data Protector Express Storage Domain
disableNetwork=No
remoteAdmin=No
repairDatabase=Yes
6. Save and close this file.
7. Run the Data Protector Express Administration GUI - DO NOT RESTART THE SERVICE.
8. The catalog repair will run automatically.
9. After the repair has completed the Login screen will appear. Close this
window.
10. Restart the Data Protector Express Service:
A. Open a Command Prompt (Start > Run > CMD {ENTER})
B. To change to the Data Protector Express Directory type the following at a
Command Prompt:
1) CD\ {ENTER}
2) CD "Program Files" {ENTER}
3) CD HP {ENTER}
4) CD "Data Protector Express" {ENTER}
C. Type the following at the Command Prompt:
dpwinsvc -s {ENTER}
D. This will start the Data Protector Express Service on the local machine.
11. Run the Data Protector Express Administration GUI.