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Storageworks 72 SCSI Load Fault

 
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Storageworks 72 SCSI Load Fault

We have a SCSI Storageworks 72 (circa 2005) that has developed a fault. We cannot put any tapes in! The tape gets taken in and the mechanism tries to seat the tape on the spools but the whole of the tape is not in the drive when it does. So the tape actually jams against the frame of the drive and then the mechanism ejects the tape. Is this drive done for or is there anything I can do?