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StorageWorks DAT160

 
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StorageWorks DAT160

I recently installed an DAT160 SCSI and HP Data Protector Express at customer site.
Today I was alarmed by the customer, that the backup tasks did not run.
In fact - the hardware ist recognized by Bios and Windows Server 2003 correctly (device manager), but all of my trials (format tape, erase tape, backup) end with "error 4038: Device is not ready".
Could there be another reason than a hardware defect???? I appreciate any answer.
Thank you, Rolf Borchert
2 REPLIES 2
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Trusted Contributor

Re: StorageWorks DAT160

What version and build number of DPE do you have?
Also What driver are you using on the Tape Drive ?

Pablo Alvarado Siles
Pablo Alv Siles
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Re: StorageWorks DAT160

Hallo Pablo,
my problem is solved: I replaced the brandnew SCSI-Adapter Adaptec 19160 Ultra 160 and now everything works fine.
Very important was the help of the HP Hotline and their analysis of an support ticket, built by HP LTT.
It was a long fight and I appreciate very much your interest.
Rolf