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Surestore C1577-4000 Problem

 
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Surestore C1577-4000 Problem

I am supporting a client who has the library mentioned in the subject line. When I run the Storageworks tools against the library, I receive a message stating the the Library "failed the power-on-selftest." The test against the drives themselves complete successfully.

The backups, in BackupExec 11d, fail stating that the Robot is offline. Symantec states that it is a hardware problem. Any assistance will be appreciated.