T3000 Problem

[Robert Alexander_4]

I have been using a T3000 for the past 3 years with no problems. I recently loaded some digital camera software...Fuji/Adobe and now my T3000 won't work. I get the following error message

HPBACKUP caused an invalid page fault in
module at 0000:7fc69e61.
Registers:
EAX=7fc69e61 CS=0177 EIP=7fc69e61 EFLGS=00010202
EBX=0092fe28 SS=017f ESP=008300f8 EBP=008303a8
ECX=00000000 DS=017f ESI=8167f530 FS=4caf
EDX=c00300f0 ES=017f EDI=8167f810 GS=0000
Bytes at CS:EIP:

Stack dump:
bff9d770 008303ec 004af0c0 0157000c 0092fe28 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

I have removed all the camera software, uninstalled and reinstalled the HP software but nothing seems to work. I use Windows 98. I have spent DAYS on the HP site trying to find anything and I have phoned the HP support but no one seems to be able to help. Any ideas? I need to backup accounts every day...HELP

TIA
Robert

[CA756694]

You are using, what, Colorado 4 or 6 ?

Is this an external or an internal device

What do you mean by 'won't work' ?? Can it not be found in device manager, can it not be foud in the software, will not backup ??

cheers

John

You've only had this drive 3 years ... it must be older than that surely !

[Robert Alexander_4]

It is a T3000 internal tape drive.
I get to stage 2 of backup....select files, select tape, the tape is recognised but it won't progress to stage 3. I get the error message and Backup closes down.

Robert

[#4]

Hello Robert,

I looked around on Microsoft's site and couldn't find a reference to the error you're getting. However, one thing that has worked for me in the past is to uninstall the software, reboot, and reinstall the software in safe mode. This might help you get through the issues you are having.

Hope this helps!

Jeff

[Robert Alexander_4]

Jeff

Thanks for the suggestion. I went into safe mode and uninstalled the software but my computer doesn't recognise my CD Drive when I am in safe mode????....My computer shows hard drive and floppy drive only.

I re booted and loaded the software normally but I still get the error message. I did try backing up to floppy but I got the same error message. I guess that rules out a physical problem with my tape drive? I wonder is it a Windows problem rather than a Colorado one? One other thing, I removed all the Camera software but there is still a Digital Camera Icon showing on My Computer which I can't remove. When I right click I just get an option to OPEN, Explore or create shortcut, neither of which work.

Thanks again

Robert

[#6]

Robert,

Sorry! I forgot to mention that you'll probably want to copy the installation files onto the hard drive from the CD before trying to install in safe mode. . .

Jeff

[Robert Alexander_4]

Jeff

Still no joy, slightly different error message though


HPBACKUP caused an invalid page fault in
module HPBACKUP.EXE at 0177:0041b59e.
Registers:
EAX=00007fff CS=0177 EIP=0041b59e EFLGS=00010202
EBX=0092ed80 SS=017f ESP=0092e6c8 EBP=0092ea30
ECX=007126d4 DS=017f ESI=00007fff FS=235f
EDX=00007fff ES=017f EDI=0075fd1e GS=35de
Bytes at CS:EIP:
f6 00 01 74 2c 8b 46 1e 8d 7e 18 83 f8 ff 74 21
Stack dump:
0092eda4 00000000 0092edee 962cb600 0000049f 00000084 81bf7000 00000002 00a80002 16970002 6f3600a8 00840100 164c00a8 79561777 16971777 3dd000a8

I'm wondering is a reformat my next step?

Robert

[#8]

Robert,

Well, I hate to recommend a reformat/reinstall because it seems like a cop-out sometimes, but since I can't find this error message either, it might be worth a try. Hopefully you have some additional way of saving important data in the meantime. Sorry I couldn't find anything for you!

Cheers,

Jeff

[Bill Congdon]

I have a client that has also been using a t3000 for a long time with no real issues. It does a daily automatic backup. Since 8/14/02 it hasn't worked. On 8/14 I installed adobe photo deluxe. They are getting invalid page fault in module hpbackup.exe at 0167:0043b6ad. Did you ever get your problem resolved & if so how.