Tape drive going offline

[itlab]

Hi all,

Hoping you can help me.

We have a server with an HP tape drive that randomly goes offline and only comes back online once we restart the server, occasionally we'll need to re-seat the scsi cables to bring it back online.

Tape drive driver version: Symantec 23/01/2008 - 5.1.37.0
Firmware:G54D
Product ID: Ultrium 3-SCSI
Windows 2003 Enterprise SP2 (32b)
Backup Exec 12.5 SP3 with all updates installed.
Controller: E200
Firmware: 1.84

Please let me know if there is more information I can provide.

Any help much appreciated.

[TTr]

> We have a server

Which one? What controller is the tape drive connected? The E200 does not support tape drives.

> occasionally we'll need to re-seat the scsi cables

cable or cables? Maybe you should try another cable. Also having the latest firmware across the board and latest scsi/tape drivers helps.

[S-M-S]

Hi, itlab

Is there any error code on the control panel of the libraary when the drives go offline? Kindley check for that ?