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Ultrium 1750 SCSI External fails to backup with Windows Backup Utility

 
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Ultrium 1750 SCSI External fails to backup with Windows Backup Utility

I am running XP Professional 32-bit with a SCSI External Ultrium 1760 trying to backup using the Windows Backup Utility. The tape drive has previously worked with Backup Exec so the tape and connections work. However, the Windows Backup Utility shows the error 'There is no free media available with the selected type'. The media is in the drive for several minutes before loading the backup utility. The backup utility can see the backup destination and shows it as 'LTO Ultrium'

The latest drivers are installed for the SCSI and the tape drive and the firmware is up to date. I noticed the HP advisory
(http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3663381&prodTypeId=12169&objectID=c01800414)which is described as a fix for XP but the MS website shows this as a fix for Win 2003 only. Any help appreciated.