Update MSL6030 BIOS causing Server Reboot

[Grant R Baker]

Since upgrading to the latest BIOS on our FC MSL6030 (2*LTO3) our Data Protector server has started rebooting during long backups.

Some backups will complete okay, others will reboot the server after a few hours but sometimes after a few minutes.

BIOS Levels are:
V5.9.28 for the e1200-4GB FC
V5.20 for the HP MSL6000
G63W for the LTO-3 drives.

The only errors I have found is one in the Application event log WinMgmt Even ID 10 at about the time of the reboot- "Event filter with query "select * from HP_AlertIndication" could not be (re)activated in namespace "//./root/CIMV2" because of error 0x80041010. Events may not be delivered through this filter until the problem is corrected.'

Two other System event log errors from 2 hours before the reboot are:
Service Control Manager 7031 - The HP StorageWorks SMI-S CIMServer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Plug and Play Manager 12 - The device 'HP StorageWorks e1200-320 4G Interface Controller' (SCSI\Array&Ven_HP&Prod_NS_E1200-320&Rev_5928\5&2d22638c&0&000003) disappeared from the system without first being prepared for removal.

We have tried going backup to the previous BIOS level with mixed results (sometimes library hang, other time a reboot of the server).

No new patches have been loaded on Data Protector Cell Manager for a month. (W2K3 R2 SP2).

[Mazda]

If you are running storport drivers on the Cell manager, try changing them to SCSIPort.

[Grant R Baker]

ALready tried... thanks.

Looks like a PSP pack issue. MSL BIOS may just be a red herring.

Thanks anyway

[Marino Meloni_1]

It may be the nsr reboot then all the maps are gone.
Have you analysed the NSR logs? It may be you have an overtemp on it
I suggest you to open a call with HP for this
Also be sure to have the right patch level in Windows for the SP2 see ebs design guide at following link: www.hp.com/go/ebs