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тАО04-28-2017 03:17 PM
тАО04-28-2017 03:17 PM
We have a sv3200 returned from a customer. We are trying to login to the management port by following the guide:
i.e. set the laptop ip to 172.16.253.205 255.255.255.248 and trying to browse to https://172.16.253.201 through 3 different browsers. No ping either.
Now if I setup my mini-network with my router, the management port appears to get an IP and i can ping it but still no luck logging in with any browser through https.
I also tried putty to the micro usb serial service port but i didn't see anything in there for changing any ip or factory resetting.
So it seems there is no way to reset these back to factory configuration without doing that through the management port with a browser.
It almost seems like they disabled web management and set the management port to dhcp.
Whats the best way to try and get the management web page working or reset the IP configuration back to factory configuration so we can access that.
Thanks for your time,
Robert
Roberto
Solved! Go to Solution.
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тАО05-02-2017 03:01 PM
тАО05-02-2017 03:01 PM
Re: SV3200 Management Port Reset Help
There is a reimaging process that needs to be followed to reset the SV3200 back to factory settings. If you have access to the HPE Services Access Workbench, then you can follow the reimaging process to get it back to factory settings.
Amy Mitchell
HPE StoreVirtual Product Manager
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тАО05-24-2017 09:52 AM
тАО05-24-2017 09:52 AM
SolutionAfter working with HPE Support we have found the process:
The trick is that the micro USB port actually has 4 different serial connections in one port then you download the Field Restore Image and put that on your USB key and put the USB key in the USB connector on the outside of the controller - we used AX694-10511. You use the 3rd serial port with putty and you will have access to a special menu OS menu that will let you reimage each controller individually. Just contact HPE support and they will send you complete instructions with pictures.
Roberto
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тАО05-24-2017 09:57 AM
тАО05-24-2017 09:57 AM
Re: SV3200 Management Port Reset Help
Here is a picture of the menu you would get by using the 3rd serial port of micro USB serial connector. When you have the USB key with the field restore image then you will get an option to "Boot from USB thumb drive" Once you get that far the rest is pretty easy.
Roberto
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тАО03-07-2018 05:12 PM
тАО03-07-2018 05:12 PM
Re: SV3200 Management Port Reset Help
How do you access the field restore image? I opened a case with HPE tech support and they still have not called me back yet.
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тАО03-07-2018 07:08 PM
тАО03-07-2018 07:08 PM
Re: SV3200 Management Port Reset Help
Here's link to mine - all tools and instructions - better hurry they will take it down...
Roberto
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тАО03-07-2018 08:17 PM
тАО03-07-2018 08:17 PM
Re: SV3200 Management Port Reset Help
Thank you!!!!!!!!
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тАО05-24-2018 07:18 AM
тАО05-24-2018 07:18 AM
Re: SV3200 Management Port Reset Help
Could you post it again. or provide me info some other way
I have same problem and link is down
I know management IP and I can open login screen but don`t have credentials
Please help
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тАО05-24-2018 08:48 AM
тАО05-24-2018 08:48 AM
Re: SV3200 Management Port Reset Help
Here's a new link it should be good:
https://mega.nz/#F!AV9iWYoB!tyKYC1UNxS1wbEiNvEVmKw
Roberto
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тАО05-25-2018 04:59 AM
тАО05-25-2018 04:59 AM
Re: SV3200 Management Port Reset Help
you are a life saver
Thank you very much
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тАО05-30-2018 08:41 AM - edited тАО05-30-2018 08:42 AM
тАО05-30-2018 08:41 AM - edited тАО05-30-2018 08:42 AM
Re: SV3200 Management Port Reset Help
Thanks if you can give kudos when you have a minute that would be great.
Trying to build up my reputation
Roberto
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тАО06-26-2018 11:47 AM
тАО06-26-2018 11:47 AM
Re: SV3200 Management Port Reset Help
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тАО06-26-2018 11:48 AM
тАО06-26-2018 11:48 AM
Re: SV3200 Management Port Reset Help
did you manage to solve it without losing data?
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тАО06-28-2018 07:10 AM
тАО06-28-2018 07:10 AM
Re: SV3200 Management Port Reset Help
Reimaging the controllers will remove all data so there is no way to reset the password without reimaging the controllers and erasing all the drive configuration that I know of.
This would be a good time to remind anyone of the data 3-2-1 rule. always have 3 copies of the data including original data, a local backup and offsite or cloud backup to avoid losing data which has saved me several times.
If you have a a support agreement or warranty on that product you may be able to contact HPE support as they can sometimes generate time limited passwords for some storage devices.
Roberto
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тАО02-19-2024 02:10 AM
тАО02-19-2024 02:10 AM
Re: SV3200 Management Port Reset Help
Hello,
I've used this guide to reimage SV3200:
https://www.informaticar.net/how-to-factory-reset-hp-storevirtual-3200/
Everything seems fine but I am not able to access the GUI, is there any command that enable it, or should it be enabled by default?
Thank you.
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тАО02-20-2024 09:24 PM
тАО02-20-2024 09:24 PM
Re: SV3200 Management Port Reset Help
Hello @bakra_1,
Thank you for posting!
You might want to consider creating a new topic by utilizing the ""New Discussion"" button, as this will not only enhance visibility compared to the old topic but also boost your chances of receiving responses from experts.
Sunitha G
I'm an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]