HP Procurve 2610 bcmRX crash

[MathewBryndza]

Hi,

we have a problem with crashing HP procurve 2610 switches. After the crash in 90% the switch loses its configuration and we have to manualy  configure the switch. I havent found any information on internet with this kind of crash.

It happends to random switches, at random times with this message: 

tv-sev1-sw01$ crashlogfileshow

...Crash Log File Header..........................
Product: ProCurve J9
Name: ProCurve Switch 2610-24
Date: Oct 29 2010 10:29:33
Build: 21
Version: R.11.63
Directory: /sw/code/build/nemo(R_ndx)
CPU: RC32364
crash index = 5
boot type = Hard Boot
willBootType = UNKNOWN BOOT
..................................................
----- Crash Record: 1 at 0xa7ff288c -----
crash info = 0xbaabface
subSystem ID = 0
timestamp: 04/03/12 23:06:52
Crash msg: NMI event SW:IP=0x8068a9f0 SR:0x1000fc01 Task='bcmRX' Task ID=0x85ea3290
sp:0x85ea3128
-----
----- Crash Record: 2 at 0xa7ff2338 -----
crash info = 0xbaabface
subSystem ID = 0
timestamp: 04/03/12 23:00:15
Crash msg: NMI event SW:IP=0x805da408 SR:0x1000fc01 Task='bcmRX' Task ID=0x85ea3290
sp:0x85ea31b0
-----

----- Crash Record: 3 at 0xa7ff3334 -----
crash info = 0xbaabface
subSystem ID = 0
timestamp: 01/01/90 00:01:25
Crash msg: Config updated via network tftp.
-----
----- Crash Record: 4 at 0xa7ff2de0 -----
crash info = 0xaa00000
subSystem ID = 0
timestamp: 02/07/12 06:53:04
Crash msg: NMI event SW:IP=0x8068a974 SR:0x1000fc01 Task='bcmRX' Task ID=0x85ea3290
sp:0x85ea3128

tv-sev1-sw01$ crashdata

cpu utilization = 98

total free allocated min-free missed corrupt
----- ----- --------- -------- ------ -------
MSG_BUF 1800 1752 48 1686 0 0
PKT_BUF 3072 733 2339 733 0 0

Allocation statistics for MSG buffer pool:

OwnerName OwnerID #Owned
----------- -------- ------
(null) 85f56c20 17
muiCore 85e46cc0 4
mIpCtrl 85d9dde0 2
mPoeMgrCtl 85e7b990 1
mPoePwrCtl 85e7a4c0 1

Allocation statistics for PKT buffer pool:

OwnerName OwnerID #Owned
----------- -------- ------
bcmRX 85ea3290 2339

Thank you for any information

[Richard Brodie_1]

If you haven't done so already, I would definitely log a support call. These things have 'lifetime' warranty.

[John Gelten]

I notice R.11.63 in your information; R11.72 is available.

There is no reference to any relevant fixes in the ReleaseNotes, but worth a try nonetheless.