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тАО12-19-2009 07:47 AM
тАО12-19-2009 07:47 AM
Procurve 2610-PWR stops delivering POE
I have several Procurve 2610-24-PWR-24 switches for a year now. In the past i have had the issue that on connecting a APC PDU to the network the switch reboots. This issue is solved by upgrading to Software revision R.11.30
So several weeks no problem but since this week i have had 3 of the 6 switches stopping with delivering POE to the Cisco 7960 phones. After a reboot everything is fine.
Does anyone knows a solution or do i need ti switch to another brand ? (cisco)
ProCurve J9087A Switch 2610-24-PWR
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тАО12-20-2009 12:52 AM
тАО12-20-2009 12:52 AM
Re: Procurve 2610-PWR stops delivering POE
and is it the poe issue only or connectivity issue, try to connect normal device to these ports and check if you get connectivity.
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тАО12-20-2009 07:32 AM
тАО12-20-2009 07:32 AM
Re: Procurve 2610-PWR stops delivering POE
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тАО03-25-2010 02:48 PM
тАО03-25-2010 02:48 PM
Re: Procurve 2610-PWR stops delivering POE
We have two J9087A switches (ProCurve 2610-24-PWR), both running firmware R.11.30. Both in the same closet. The first uplinks to another closet, the second is daisy-chained off the first one. The first one is maybe a year old, the second one is a few months old. The first has been running fine since we deployed it maybe six months ago, until today. The second switch has been trouble-free. Both are on the same APC Smart-UPS.
This morning, the first switch spontaneously stopped providing power. It would still pass network traffic to devices that didn't need PoE, including to the second J9087A and to the other closet.
Our PoE devices are mostly Nortel IP 2001 and IP 2004 phones, but we also have one 3Com Intellijack NJ2000, and all devices on that switch went dead. Powered devices on the second switch were fine.
"show power-management" said 0 W used out of 406 W available. Details on each port showed "Searching".
We tried disabling and then re-enabling power for all ports; didn't help. We rebooted the switch with the "boot" command and that seemed to clear the trouble. Now it says 43 W used.
Examining "show logging -a", all was quiet until 8:50:55 AM this morning, when suddenly (what appears to be) every PoE port logged "PD Removed", quickly followed by "is now off-line", all within a second or two.
It appears all those PoE ports then started flapping the link state, with "is now on-line" and "is now off-line" repeating. No "PD Detected" events, though. During all this, some "Excessive CRC/alignment errors" warnings are also logged for the effected ports. This continues until the reboot.
After the reboot, during startup, we see "PD Detected" and "Applying Power to PD" for all PoE ports, as expected.
I have a "show tech all" log which I will try to attach.
Anyone got any ideas? It seems to be "fixed" now, but I'm worried it will happen again.
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тАО03-26-2010 04:42 AM
тАО03-26-2010 04:42 AM
Re: Procurve 2610-PWR stops delivering POE
I think you need to contact HP Procurve support to ask for a new firmware
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тАО04-14-2010 04:03 AM
тАО04-14-2010 04:03 AM
Re: Procurve 2610-PWR stops delivering POE
We have same things here with 5 of our Procurve 2610 24 PWR / R.11.30, wich are located on multiples sites.
When we add POE devices (here Polycom Kirk 600v3 Wireless Server, very low power consumption devices), the switch sometimes stop sending power, even (sometimes again) after switch reboot/reload (we used command line 'boot' or 'reload').
It only appends when the 2nd or 3rd device is plugged on, never with the first.
We have to unplug / plug the device one by one to reactivate the POE on these ports. We have max 5 POE devices per switch.
We really think this problem is coming from the switch itself, the fact is we know peoples using the same POE device (Polycom Kirk 600v3) on Cisco or Dlink switch, and add no problem.
This device are critical for us (used for voip ...), does we need to 'switch' to an other brand or wait for a fw update that solve the problem ?
If it can help i can send a "show tech all" of the concerned Procurve, but i think our configuration is very basic.
@Raymon : do you have found any solution or explication ? (settings ect ...)
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тАО04-14-2010 05:21 AM
тАО04-14-2010 05:21 AM
Re: Procurve 2610-PWR stops delivering POE
I would suggest contacting tech support. You may want to mention this discussion thread to them; it sounds like there's some kind of relatively uncommon but still recurring defect here.
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тАО04-14-2010 05:29 AM
тАО04-14-2010 05:29 AM
Re: Procurve 2610-PWR stops delivering POE
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тАО04-14-2010 05:29 AM
тАО04-14-2010 05:29 AM
Re: Procurve 2610-PWR stops delivering POE
Im using 11.48 but i`m unable to attach the firmware due to size limit.
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тАО04-14-2010 05:36 AM
тАО04-14-2010 05:36 AM
Re: Procurve 2610-PWR stops delivering POE
I've just contact them, and the story is very different ... hopefully !
The POE problem is apparently known, they send me a new firmware (R_11_51) for test, not yet release on the web site.
I dont know if this release R_11_51 is stable/reliable for production, so i will only push it on our unused 2610 and Kirk 600v3 devices.
I will send a feed back in a few day.