Rtn Shipping Labels Not Provided

[Scott Blaney_1]

Over the last couple of months, I've had to have about a dozen Procurve parts replaced under the lifetime warranty.

I have not had a single part arrive with a return shipping label. I then have to go online, fill out a form and then in a day or two I get a label via email.

On average, this is adding 3-4 days to the return process and is VERY frustrating. Is anyone else having this issue?

[Jarret Workman]

Hi Scott,

There has been an issue with return labels not printing. The issue was investigated, a root cause was determined, and I received word this morning that return labels appear to be shipping with replacement parts again.

Regards,

Jarret

[Scott Blaney_1]

Thanks Jarret - good to hear.

[Scott Blaney_1]

Fixed.

[Chris Wyld]

Where is the online form to fill out for return labels? I have been having a similar problem and have to sit on hold for at least half an hour before getting someone on the phone. Even then, there's no guarantee that a new label will be sent to me. I've been waiting two days for the last one to be emailed.
Thanks for any info...

[Scott Blaney_1]

Here is the URL:

http://h18023.www1.hp.com/support/selfrepair/email_form.asp?subject=3

You will need the order number and the case number. Good Luck!

[Chris Wyld]

Many thanks!