AXL300 Accelerator Card Error

[Jessica Fitzsimmons]

I am receiving the following errors in the Application Log
1. Event 100 Source atmwms "OffloadModExpo failed with error code 1114"
2. Event 100 Source atmwms "The application requested processing of an exponentiation command with a modulus size bigger than can be handled by AXL 300 hardware accelerator. This single request will be processed by software."
3. Event 100 Source atldm "Error acquiring Logical Device from the AXL300 MPD."
4. Event 100 Source atldm "ERROR on IOCTL_ATQL5032_GET_LOGICAL_DEVICE."

We manage multiple sites and most everyone is getting these errors in production and lab environments. Does anyone have any suggestions?

[Roger Faucher]

Jessica:

I'm sorry but the news is not good:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_CN0785W

Make a great day!

Roger

[Jessica Fitzsimmons]

I thought I mentioned it, but this is a Windows 2000 Advanced Server environment on HP Proliant DL380s.

[Roger Faucher]

Jessica:

Sorry! I guess your post in the Windows Server 2003 forum threw me off. ;-)

The latest driver for the AXL 300 is here:

http://h18007.www1.hp.com/support/files/server/us/download/17598.html

but I'm not confident that'll solve your problem. Have you installed W2K SP4? What about the rollup for W2K SP4? Look in the right sidebar of the following webpage under "Top Downloads":

http://www.microsoft.com/windows2000/default.mspx

Which DL380(s) do you have?

Make a great day!

Roger

[Jessica Fitzsimmons]

Sorry - I didn't realize I was in the Windows 2003 forum. I'm working on the update now.

[Jessica Fitzsimmons]

I have updated the software and still get all of those errors, plus a new one.

5. Event 100 Source atldm "Can't get a handle to the AXL300 MPD"

[Jessica Fitzsimmons]

I have updated the software and still get all of those errors, plus a new one.

5. Event 100 Source atldm "Can't get a handle to the AXL300 MPD"


I'm not sure not what kind of Proliant I have, but when I ran the serial number through the warranty check, the product description came back as DL380R03 X2.8/400 512.

[Roger Faucher]

Jessica:

How confident are you that these systems are clean of viruses and spyware/malware?

Roger

[Jessica Fitzsimmons]

I am very confident that these computers are not infected with anything. There are multiple controls in place. The errors are happening in my lab as well as 10 production servers. I can't speak for the other servers, but lab goes through at least two firewalls and 2 web proxies and is always being scanned by various tools.

[Roger Faucher]

Jessica:

Assuming your server is a DL380 G3, the only other thing I can suggest is to install the latest updates from here:

http://h18023.www1.hp.com/support/files/server/us/locate/20_4706.html

Make a great day!

Roger

[Jessica Fitzsimmons]

I don't know if this helps, but I have just been able to establish a cause/effect relationship. Anytime someone logs into the server locally or remotely, the errors generate.