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HP Insight Agent 8.4 stops, Win2k3

 
Scot Bemis
Occasional Contributor

HP Insight Agent 8.4 stops, Win2k3

On several HP Proliant computers running Microsoft Windows 2003, standard edition, with service pack 2,
the HP Insight agent related services mysteriously stop. The HP Insight NIC Agent service stops quite often. This is the service that starts c:\Windows\System32\CPQNiMgt\cpqnimgt.exe. Other HP Insight agent services have also stopped.
As this computers are being monitored by a separate system, support staff has received numerous alerts. There are no messages written in these computers Windows event viewer logs. The service is just not running; the service is set to automatic. All HP Insight Agent services start when these computers are rebooted. The HP Insight Agent services run fine for days.
Has anyone else experienced this? Is there a "good" version 8.x of these Insight agents, and if so, which version (ex. 8.1, 8.2, etc)?

Details on one Proliant computer
HP Insight agents version 8.4
HP Proliant DL380 G6, BIOS version P62, release date 03/01/2010

At other organizations, I have used HP Insight agents on hundreds of Proliant computers. The Insight agents (version 7.x) ran fine. Have problems been introduced with the version 8.x insight agents?

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1 REPLY 1
Igor Karasik
Honored Contributor

Re: HP Insight Agent 8.4 stops, Win2k3

Try to update insight agents to 8.60
It is good idea to install PSP 8.50 as well (because your agents are 8.40 I assume you have PSP 8.40 installed)